Showroom Manager

Grafton Recruitment International; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking a Showroom Manager to oversee operations in a high-end showroom in London. The ideal candidate will have a strong focus on customer experience and visual presentation, ensuring that the showroom aligns with brand standards. Responsibilities include managing inventory, engaging with clients, and organizing showroom events. Competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary

Above average holiday entitlement

Performance-based incentives

Professional development opportunities

Qualifications

• Proven experience in a similar showroom, retail, or hospitality role.
• Excellent understanding of visual merchandising.
• Exceptional communication and interpersonal skills.

Responsibilities

• Deliver a premium customer experience through expert product knowledge.
• Monitor stock levels and coordinate replenishment.
• Plan and execute in-store events.

Skills

Sales-focused mindset

Customer service skills

Organizational abilities

Interpersonal skills

Education

Degree or equivalent

Job description

Job Title: Showroom Manager

Location: London

Employment Type: Full-Time

Industry: Interior Design

Salary: Competitive, based on experience

Job Summary:

We are seeking a Showroom Manager to head up the operations of a high-end showroom in London. This role is ideal for a customer-driven professional with a passion for delivering exceptional customer experiences and a strong eye for visual presentation. The successful candidate will be responsible for managing the showroom, monitoring stock, liaising with business clients, organising events and ensuring the space reflects the brand's identity and standards.

Key Responsibilities:

Sales & Customer Experience.

• Deliver a premium customer experience through expert product knowledge and personalised service.
• Build and maintain strong relationships with clients, ensuring repeat business and referrals.
• Handle customer queries and orders with professionalism and efficiency using a CRM system
• Organise showroom events aimed at high end business clients
• Ensure the showroom is impeccably presented at all times, aligned with brand guidelines
• Maintain strong product knowledge and stay up to date on industry trends and competitors

Operations & Inventory Management

• Monitor stock levels and coordinate replenishment with internal international teams
• Maintain accurate inventory records
• Ensure compliance with health and safety standards and operational procedures.

Reporting & Strategy

• Identify opportunities for improvement and implement strategic initiatives to boost performance.

Events & Promotions

• Plan and execute in-store events
• Engage with local communities and industry networks to increase brand visibility.

Requirements:

• Degree educated or equivelant
• Proven experience in a similar showroom, retail or hospitality role (preferably in luxury, interior design, architecture or fashion)
• Sales-focused mindset with a customer-first approach.
• Excellent understanding of visual merchandising and showroom operations.
• Strong organisational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Ability to work some evenings
• Italian language skills would be beneficial

Benefits:

• Competitive salary, above average holiday entitlement, and performance-based incentives.
• Potential opportunities for professional development and career progression.We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.