Showroom Host/Receptionist

John Clark Motor Group; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive group in Scotland is seeking a proactive Showroom Host/Receptionist at their Aberdeen location. This pivotal role prioritizes customer service and requires excellent communication skills, previous administration experience, and a problem-solving mindset. The ideal candidate will help create a welcoming environment and manage customer interactions effectively. An attractive rewards package includes generous leave, discounts, and career development opportunities.

Benefits

30 days holiday increasing with length of service

Preferential rates on vehicle parts and servicing

Award-winning training and career development

Life assurance and pension scheme

Cycle to Work scheme

Colleague uniform provided

Qualifications

• Excellent communication skills and polite, well-mannered approach.
• Previous customer service and administration experience.
• Strong problem-solving and decision-making skills.

Responsibilities

• Ensure all customers and visitors receive a pleasant and courteous welcome.
• Handle incoming calls efficiently and direct them effectively.
• Book and manage customer requests accurately.
• Ensure compliance with company policies and industry guidelines.

Job description

Overview

Showroom Host/Receptionist at John Clark MINI Aberdeen

Do you have a natural ability to connect with people and a 'can-do' attitude that brightens every interaction? Are you ready to be the welcoming face of a leading automotive group? Then your next opportunity is waiting at MINI Aberdeen, part of the John Clark Motor Group. We're looking for a proactive, customer-focused Showroom Host/Receptionist to be the heart of our showroom, ensuring every visitor experiences the outstanding service John Clark is known for.

This isn't just a front-desk role; it's a pivotal position where your professionalism and warmth create an unforgettable first impression. At John Clark, our core values of passion, enterprising, and absolute integrity aren't just words – they're how we operate. You'll be empowered to embody these values, deliver exceptional customer service, and contribute directly to our positive and thriving environment.

Responsibilities

• First Impressions: Ensuring all customers and visitors receive a pleasant and courteous welcome, consistently promoting the professional image of the company.
• Seamless Communication： Handling the volume of incoming calls efficiently, answering all internal and external calls swiftly, and directing them effectively.
• Customer Support: Booking and managing customer requests for accident cover, retail, and warranty with precision and care.
• Operational Excellence: Ensuring compliance with company policies and industry guidelines to maintain our high standards.

What You'll Bring to the Table

• Exceptional People Skills: Excellent communication skills, a polite and well-mannered approach, and the ability to build relationships easily.
• Customer Service Drive: Previous customer service and administration experience, with a clear focus on customer satisfaction.
• Problem-Solving Acumen: Strong problem-solving and decision-making skills to handle diverse customer needs.
• Professional Presence: A well-presented and approachable demeanour that reflects our brand.

John Clark Rewards Package

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:

• Generous Leave: 30 days holiday (full-time equivalent) increasing with length of service.
• Exclusive Discounts: Preferential rates on vehicle parts purchases and servicing, and an industry-leading discounted Employee Car Scheme.
• Invested in You: Award-winning in-house and manufacturer training, with clear career development opportunities.
• Financial Security: Life assurance and a group contributory pension scheme.
• Added Perks: Enjoy our Cycle to Work scheme, preferential rates on borrowing and saving schemes, and participate in Family Fun Days and dealership events.
• Professional Appearance: Colleague uniform provided.

Ready to be the welcoming face of our showroom?

If this sounds like you and you'd love to be part of the John Clark Motor Group family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.