Showroom Host

Frozen Dreams Franchise Group; Reading; On-site; GBP 31,000 - 33,000; Full time

Job summary

An automotive service group is seeking a Centre Support Assistant / Showroom Host in Reading. You will provide an outstanding customer journey experience, manage customer flow, and maintain showroom standards. Ideal candidates have strong communication skills and a background in hospitality or retail. Competitive salary of £31,327 plus bonuses and benefits available.

Benefits

Full time hours with rota pattern

£31,327 plus 10% monthly bonus

33 days annual leave

Option of a VW Group Vehicle

Dedicated mental health support

Preferential rates on products and services

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Background in hospitality, retail, or customer-facing role.
• Experience working in a large franchised automotive dealership is desirable.

Responsibilities

• Welcome visitors and guide customers through the showroom.
• Manage incoming calls and customer inquiries.
• Ensure the showroom is clean and visually appealing.

Skills

Friendly and approachable demeanour

Excellent communication skills

Good organisational skills

Attention to detail

Ability to manage multiple tasks

Team oriented mindset

Tools

Microsoft Office

Customer database systems

Job description

Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host for one of the worlds most iconic brands and join Porsche Centre Reading.

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required
  
  

Preferred Skills / Experience

• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset
• Basic computer skills (Microsoft office, customer database systems)
  
  

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership
  
  

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In Return, We Offer

• Full time hours Rota Pattern, 7.30am to 5pm OR 8.30am to 6.00pm (Alternative Weeks) with one in four Saturdays
• £31,327 plus 10% monthly bonus
• 33 days per year, pro rata
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
  
  

Centre

Porsche Centre Reading, the very first Destination Porsche centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

How To Apply

Please note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

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