Showroom Host

Harvey Jones; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive basic salary

Comprehensive training and mentoring

Clear career progression

28 days holiday

Birthday day off

Employee product discount

Job summary

Harvey Jones is seeking a Showroom Host to be the Brand ambassador in the showroom and in community settings. You will warmly welcome clients, introduce the Harvey Jones brand, and help build rapport to drive the client journey from initial contact to showroom discovery sessions.

In this role, you will optimise showroom coverage, assist Designers with diary management, and handle lead tracking to convert inquiries into qualified opportunities. A proactive, design-minded approach is essential.

Qualifications

• 2+ years of customer/client facing experience.
• GCSE level education; able to navigate web-based programmes.
• Excellent spoken and written communication skills.
• Professional presentation with rapport-building ability.
• Cash handling and sales experience is a plus.
• Strong time management and teamwork abilities.

Responsibilities

• Lead management focused on client engagement and booking Designer Discovery sessions.
• Host showroom visits with knowledge of displays and products.
• Coordinate showroom diary and manage client meetings and events.
• Support Designers during Disco’s and IC meetings to maximise productive client time.
• Ensure brand guidelines are followed in client conversations and handoffs.
• Maintain showroom standards: cleanliness, props, and displays.

Skills

Customer service

Communication

Time management

Teamwork

Education

GCSE standard

Job description

Role Description

Role Title: Showroom Host

Reports to: Head of Showroom Development/ RSM

About us:

Harvey Jones have hand built more than 15,000 premium kitchens and know exactly what it takes to delight and excite our clients with kitchens they are proud to display and use in their homes. We beautifully craft and design bespoke kitchens. They are high quality using traditional construction techniques, and each design is bespoke to our clients’ exact needs and tastes. We are a growing company with showrooms positioned nationally across the UK. Our award-winning ranges and client projects are regularly featured across magazines, newspapers, and design websites.

Role Overview:

The Showroom Host is to be an exemplary Brand Ambassador and to positively support the Harvey Jones client journey both in your base showroom, and companywide. Your welcome, and introduction to the HJ Brand is critical in setting the tone for ALL that HJ has to offer; and being the first point of contact in your community, rapport building skills are non-negotiable. Optimising showroom coverage, in person and through the facilitation of Designers and DA’s diary management is critical as the role is intended to enable Kitchen Designers to dedicate maximum time to sales and design activity.

Key Responsibilities:

• Client Centric lead management
• Delivery of first-class engagement and rapport building, leading to booking time for Designers Discovery sessions (from both walk in leads, and telephones)
• Lead calling prospective clients to create professionally qualified opportunities for Designers discovery sessions.
• Hosting showroom client walks with a detailed knowledge every display (Cabinetry, worktop, appliances, handles, curation, and client journey)
• Client Journey optimised from initial contact, lead tracking/ conversion, successfully assisting in the handing over the Designers at Discovery/and IC meetings.
• Providing a welcome for all potential clients, ensuring the conversation is in line with company brand guidelines and supports the onward client journey.
• Support Designers when sitting Disco’s and ICMs - managing showroom footfall, phone calls and setting up any client meetings (mood boards etc) - this supports Designers achieve 100% optimum time client facing.
• Confidence and accuracy in utilising KBB to track and report on the value and outcome of every lead into Harvey Jones.
• Operational
• Showroom diary management to ensure daily sales cover, all trading hours.
• Showroom calendar management - sharing visibility of events.
• Reporting to different functions/management as requested and ensure that commercials are recorded in the appropriate communication channel (KPIs of the role, lead management and petty cash etc).
• Regular competitor visits (showrooms in the community and online platforms) to keep in front of the competition.
• Tracking of local marketing activity in the community to ensure the showroom team can build narrative into all visits.
• Showroom Standards
• Showroom maintenance - POS, visual props, samples, and life styling, on point, daily; and in particular if based in an Investment showroom.
• Showroom upkeep and maintenance (health & safety; cleanliness, refreshments, consumables)
• Support cleaning and window cleaning management; maintaining excellent showroom standards
• Support managing administration duties for the showroom team as required (client filing; petty cash etc).

Requirements

• 2+ years of experience in a customer/client facing role.
• Educated to GCSE standard, with a confidence in navigating web based programmes.
• Well spoken in word and written communications.
• Professionally presented with a natural flair for building rapport and first impressions.
• Cash handling and sales experience desired.
• Exceptional time management and team work.

Personal Attributes

• Methodical and calm, with an ability to work within a team, or in a silo role.
• Self motivated, with a keen drive for achieving targets set.
• Naturally interested in design and current trends.

What We Offer

• Competitive basic salary
• Comprehensive training and mentoring
• Clear career progression
• 28 days holiday
• Birthday day off
• Employee product discount

If you value thoughtful design, lasting quality, and homes shaped around real life, we welcome your application.