Showroom Manager - Chelsea

Bhid-Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

22 days annual leave

Free parking

Cycle to Work

Contributory pension

Employee Assistance Programme

Wellbeing centre

Job summary

BHID is the UK’s leading home interiors specialist, comprising Neville Johnson, Tom Howley Kitchens and London Door Company. The Showroom Manager will oversee showroom presentation, staff rotas, training, reporting, cash handling and liaison with marketing to drive footfall and sales.

The role involves coordinating events, maintaining sample sets and hardware, and ensuring smooth operational workflows with head office support.

Responsibilities

• Ensure showroom is clean, samples in good condition and bulbs changed as needed.
• Manage monthly staff rotas and communicate hours to head office.
• Train part-time staff to provide correct information to clients.
• Prepare monthly managers’ reports on time.
• Process timesheets and submit to Head Office on time.
• Reconcile petty cash and keep receipts for purchases.
• Ensure leads/appointments paperwork is complete and received by head office.
• Liaise with Sales Designers on appointment status.
• Ensure lead follow-up calls are made by staff.
• Hold monthly team meetings to discuss issues and performance.
• Forecast showroom orders and potential revenue.
• Coordinate with marketing on mail shots and client outreach.
• Organize events (Designer Weekends, Demonstrations, Wine Tastings) to increase foot traffic.
• Act as key holder for alarm system.

Job description

BHID is now the UK’s leading home interiors specialist, and the ‘go-to’ brand for high end clients who are looking to furnish any area of the home.

The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company and employs in excess of 500 employees.

The Showroom Manager will be responsible for:

Key Responsibilities

• Ensure the showroom is kept clean and tidy, that all furniture sets are maintained in excellent condition and that all samples are present and in a good condition; this includes the changing of light bulbs immediately as and when required (this is ‘hands on’ for employed staff working in the showroom).

• Ensuring the staff rotas, where applicable, are complete for the month and all staff are happy about the hours they are working. Staff rotas to regularly be notified to head office reception.

• Carrying out the ongoing training of part-time staff, where applicable, to ensure that they are giving clients the correct information.

• Completing the Managers’ reports each month on time.

• Ensuring all timesheets, where applicable, are completed correctly and sent to Head Office at the right time.

• Completing Petty Cash reconciliation and ensuring that all purchases are correctly accounted for with relevant receipts.

• Checking that all leads and appointments have had the correct paperwork completed for them, ensuring head office has received them.

• Liaising with the relevant Sales Designers re the status of current appointments.

• Ensuring all Lead follow up ‘phone calls are made by relevant staff.

• Holding a monthly team meeting, where applicable, to discuss any issues and individual performances.

• Forecasting current potential orders from the showroom.

• Working closely with the Group’s marketing department to organise mail shots, etc to potential clients.

• Again, in conjunction with the Group’s marketing department, organising special events for the showroom such as Designer Weekends, Food Demonstrations or Wine Tastings, to generate further foot flow into the showroom and to open up networking opportunities.

• Being key holder for the alarm company in case the alarm goes off.

Measures of Success / KPI’s

• Foot flow’ numbers in the showroom.

• Number of appointments generated from the showroom.

• Volume of orders generated from the showroom.

• Positive feedback from locally based Sales Designers and clients.

Benefits

• 22 days annual leave plus bank holidays (rising with service).

• BHID Connect – through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers.

• Christmas functions.

• C2W – Cycle to Work (subject to qualifying).

• Contributory pension with salary exchange (subject to qualifying).

• Employee Assistance Programme – access to 24/7 counselling and support helpline.

• Employee Mortgage Services – through our partnership with Charles Cameron we provide access to mortgage advice and education services.

• Free parking (at Head Office and Factories).

• Free hot drinks.

• Holiday Trading (subject to qualifying).

• Length of Service Milestone Rewards.

• Wellbeing centre – exercise videos, mindfulness tools, nutritional and financial advice.

• We are constantly reviewing our benefits and have some exciting new initiatives coming soon!

Our Values

Driven by Detail / Focused on Solutions / Proud to Care / Friendly and Approachable