Showroom Host

Listers Group Ltd; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large automotive retail group in Cheltenham is seeking a polished and articulate Showroom Host. This role involves greeting visitors, managing telephone communications, and supporting customer events. Ideal candidates should have a strong customer service background and be friendly, self-motivated, and confident. The position offers various benefits including 25 days holiday, a company pension, and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Qualifications

• Ideally has experience in a customer-facing role.
• Proven record of providing an excellent customer journey.
• Confident to meet new people daily.

Responsibilities

• Meet and greet visitors at the dealership.
• Receive inbound calls and direct them appropriately.
• Support customer events and promotions.
• Perform administrative duties as needed.

Skills

Customer service excellence

Politeness and approachability

Self-motivation

Interpersonal skills

Job description

We are currently recruiting for a polished, articulate and well-presented individual to take on the role of Showroom Host for our Lexus Dealership in Cheltenham. The hours of work are 8am to 6pm, Monday to Thursday.

This isn't your typical Receptionist role; at the forefront of our dealerships the Showroom Hosts play an integral part in running a smooth and organised front of house. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.

Role and Responsibilities

• Meeting and greeting visitors to the dealership before introducing customers to the relevant staff
• Receive inbound telephone calls and directing onto the appropriate department
• Supporting the departments with customer events and promotions
• Some ad hoc/administrative duties

You will take pride in working in a customer facing role, ideally with a proven record of providing an excellent customer journey in previous roles. You will be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression. A confident and customer-orientated approach to their role and a strong desire to provide the best customer service possible for the first impression of our dealership are essential.

About Us

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.

Benefits

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events