Showroom Assistant

ARLETTIE LONDON LTD; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in luxury and fashion event sales is looking for a General Assistant to contribute to their team's success in central London. The role involves assisting with event set-up, maintaining high operational standards, and providing exceptional customer service. Candidates should have relevant experience and strong interpersonal skills.

Qualifications

• Minimum of one year experience in a fast-paced retail or hospitality environment.
• Strong organisational, communication, and customer service skills.
• Attention to detail and ability to maintain high standards.

Responsibilities

• Receive and process weekly stock deliveries.
• Provide exceptional customer service during sales events.
• Organise product zoning, merchandising, and tagging.

Skills

Organisational skills

Communication skills

Customer service skills

Job description

Arlettie is the leader in organising private and sample event sales for luxury and fashion brands in London and Paris. Our most loyal partners include brands such as Alaia, Balmain, Chloe, Fendi, Givenchy, Jimmy Choo, Lanvin, Marc Jacobs, Montblanc, Paul Smith, Stella McCartney and many more.

We are looking for an assertive General Assistant to join our UK team based in central London. You will be able to physically manage deliveries and have a proven ability to work as part of a team in a fast-paced, customer-facing environment.

Mission

As a member of the Arlettie team, you will play a vital role in ensuring the success of our sales events. You will be responsible for both event set-up and assisting during the first days of each sale.

Event Set-Up Responsibilities:

Receive and process weekly stock deliveries

Organise product zoning, merchandising and categorisation

Prepare product pricing and tagging

Event Responsibilities:

Provide exceptional customer service, ensuring an enjoyable in-store experience

Cultivate and maintain strong client relationships through personalised interactions

Actively promote cross-selling to meet sales targets and KPIs

Stay knowledgeable about our brands and products

Effectively handle customer complaints, escalating issues to management as needed

Maintain high standards for shop floor appearance and visual displays

Help prevent product theft by remaining alert and security-conscious

Profile

QUALIFICATIONS, SKILLS AND EXPERIENCE :

Minimum of one year experience in a fast-paced retail or hospitality environment

Strong organisational, communication, and customer service skills

Ability to thrive in a high-pressure, fast-paced environment

Attention to detail and ability to maintain high standards

Be physically fit to handle heavy loads and stand for extended periods of time