Showroom Advisor Apprentice

SCL; Meir Park; Remote; GBP 16,000 - 23,000; Part time

Benefits offered by this job

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Employee Assistant Programme

Job summary

B&Q Stoke-on-Trent – Meir Park is seeking a Showroom Advisor Apprentice. You will work 30 hours per week on a rota including weekends, evenings and bank holidays, for a 13‑month apprenticeship, with potential permanent employment on completion.

The role focuses on helping customers, designing options, and coordinating projects with installers and colleagues. You’ll earn an approximate notional hourly rate of £14.10, with individual bonuses and team incentives, plus a £3,000 award for top

Qualifications

• Team Working
• Problem Solving
• Working with customers

Responsibilities

• Coordinate showroom projects from concept to delivery.
• Assist customers with finance, products, and installation options.
• Use software to design and present customer projects and options.

Education

Level 3 Customer Service Specialist Apprenticeship

Tools

Customer service software

Job description

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Stoke-on-Trent - Meir Park

B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.

Working Week –

30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.

Desired Personal Qualities –

The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together

Overview of Vacancy –

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Desired Skills –

• Team Working
• Problem Solving
• Working with customers

Future Prospects –

Ongoing training and development.

The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.

Benefits -

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

UK Notional hourly rate £14.10 per hour

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• Employee Assistant Programme

As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through;

• Virtual workshops with your industry specialist trainer every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)

Training to be provided –

• Functional Skills Level 2 in Maths and English (if required)