Showroom Advisor

B&Q; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

award-winning pension scheme

ShareSave options

6.6 weeks holiday

payroll giving

Employee Assistance Programme

shopping discounts

colleague wellbeing benefits

Job summary

B&Q is hiring a Showroom Advisor at Old Kent Road. The role is full-time (36.75 hours/wk) with a permanent contract. You’ll support customers from concept through to delivery, using software to create inspirational designs and coordinating multiple projects with colleagues and installers.

The position emphasizes strong communication, design flair, and teamwork, with weekend/evening shifts and a competitive package including bonuses and pension benefits.

Qualifications

• You’ll engage customers, understand needs and translate ideas into feasible design options.
• You’ll use technology to create inspirational designs and manage multiple projects.
• You’ll collaborate with colleagues and installers to ensure top service.

Responsibilities

• Coordinate multiple projects and support customers face to face and virtually.
• Convert designs into sales, working to targets and a rota including weekends and holidays.
• Provide product and installation guidance to help customers realise their dreams.

Skills

Customer service

Communication

Design software

Teamwork

Problem-solving

Tools

Design software

CRM software

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

Competitive salary (£15.44 per hour) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3-5% of colleagues

B&Q Old Kent Road

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.

Overview

Showroom Advisor

Full Time - 36.75 hours per week

Permanent Contract

What's the job?

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

What We Need

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.