Showroom Advisor

B&Q plc; Fareham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

ShareSave

6.6 weeks holiday

Employee discounts

Job summary

B&Q plc in Fareham is seeking a Showroom Advisor to help customers translate ideas into design and purchase decisions. You’ll use design software, welcome customers, answer questions, and coordinate projects from inspiration to delivery, both in-store and with partners.

You’ll need great communication, teamwork, and problem-solving skills, with flexibility to work a rota including weekends and evenings. A competitive salary, 3-month FTC, and benefits package are offered.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to understand customer needs and translate them into design options.
• Comfort with working in a target-driven environment.
• Flexible to work weekends/evenings/bank holidays.
• Team player with good problem-solving abilities.

Responsibilities

• Ask questions and explore possibilities to recommend finance, products and installation options.
• Use software to produce inspirational designs that bring projects to life.
• Coordinate multiple projects and support customers face-to-face and virtually.
• Guide customers from ideas to delivery and help realise their dreams.

Skills

Communication

Relationship building

Teamwork

Problem-solving

Design eye

Job description

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love. Join us as a Showroom Advisor and you'll help some of their boldest kitchen and bathroom ideas take shape.

What's the job?

Sales matter in this role, but your real focus will be the customer. You'll ask questions and explore possibilities to recommend the right finance, products, and installation options. You'll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you'll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

What we need:

You're great at using technology but more importantly you'll have brilliant communication and relationship building skills as you'll work closely with colleagues & installers to ensure we deliver the best service on every project. You're motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you're a good problem-solver too, with a keen eye for design. And you're flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3-5% of colleagues, We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.