Short Term Build Analyst

Centrica plc; Stockport; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

The Short-Term Build Analyst role at Centrica plc focuses on producing and delivering resource plans for work types across Customer Operations, from 1 week to 12 weeks out, with emphasis on profitability and fair treatment of customers.

You’ll develop planning models, forecast staffing and service levels, work with stakeholders, and use eWFM and Excel to provide clear commentary and insight. Travel to Stockport or Leeds is required as needed.

Qualifications

• Strong analytical background and excellent Microsoft Office skills are essential.
• Good understanding of Resource Planning principles and practices.
• Experience Using eWFM is essential.
• Experience of working across a wide group of stakeholders.
• Thorough understanding of what delivers great customer service for our customers and for people.
• Highly numerate with good accuracy and attention to detail.
• Excellent verbal and written communication.
• Ability to produce clear and concise documents and analyses using PowerPoint and Excel.
• Performs effectively under time pressures and demonstrates continuous learning.

Responsibilities

• Create a safe environment with the aim of achieving a zero incident workspace and ensuring teams take responsibility.
• Contribute to the work-stream to deliver objectives to agreed targets.
• Produce and develop resource plans/models/processes to forecast staffing levels and service levels.
• Lead discussions with stakeholders to keep inputs up to date and aligned with requirements.
• Assess risks and opportunities to plans and communicate to relevant parties.
• Review performance against plan and provide analysis to stakeholders.
• Interpret and provide commentary on deviations from agreed performance metrics to leadership.
• Own planning cycles and processes supporting the plan.
• Link forecasting, long-term planning and change to operational deliverables.
• Communicate outputs effectively to teams and stakeholders.
• Generate ideas for improved team outputs and benefits to customers.
• Provide pre/post-event analysis to enable scenario modelling for future decisions.
• Organise and support RP projects aligning with business strategy.
• Stay updated on strategy and issues to reflect current information.
• Attend meetings to drive business improvements.

Skills

Strong analytical background

Microsoft Office

Resource Planning principles

eWFM experience

Stakeholder management

Numeracy

Clear communication

Documentation & analysis

Tools

eWFM

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon‑footprint.

Short-Term Build Analyst Location:

This role can be based from home but you must be flexible and able to travel to other sites as needed, predominately Stockport or Leeds.

Role Overview

The Short-Term Build Analyst will undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 12 weeks' out, and support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly

Role Accountabilities

• Create a safe environment with the aim of achieving a zero incident work space and ensuring that teams take responsibility for themselves and each other
• Contribute to the work-stream to deliver objectives to agreed targets
• Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators
• Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements
• Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated
• Review performance against plan and engage with operational stakeholders providing analysis of performance against plan
• Using specialist resource planning knowledge responsible for interpreting & providing commentary to R&P leadership team on deviation from agreed performance metrics
• Own the planning cycles and processes that support production of the plan
• Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan
• Communicate work outputs effectively
• Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers
• Responsible for pre and post event analysis to enable ad-hoc scenario modelling that influences future resource decision making
• Organise, upskill and support RP projects that drive the business strategy
• Keep abreast of business strategy and operational issues to ensure work outputs reflect the latest information
• Organise and attend relevant meetings to resolve and give input to business improvements
• Support and manage the development of the RP Intranet (when applicable)
• Design, maintain and develop governance processes across the Resource Planning teams
• Audit RP workforce management systems, working with other departments, to expand control points and gather accurate results
• Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled
• Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records
• Identify any risks and take action to resolve when asked

Here’s what we’re looking for:

• A Strong analytical background and excellent Microsoft office skills are essential
• Good understanding of Resource Planning principles and practices
• Experience Using eWFM is essential
• Experience of working across a wide group of stakeholders
• Thorough understanding of what delivers great customer service for our customers and pour people
• Highly numerate with good accuracy and attention to detail
• Excellent verbal and written communication
• Ability to produce clear and concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making
• Performs effectively when faced with time pressures, adversity, disappointment or opposition
• Displays a commitment to continuous learning and self-improvement

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.