Short Term Build Analyst

British-Gas-5; Stockport; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

British Gas is seeking a Short-Term Build Analyst to join our Resource Planning function. You will produce and deliver resource plans for work types across Customer Operations from 1 week to 12 weeks out, and support the planning teams to optimise activity and profitability while ensuring customer fairness.

Based in the UK, the role supports hybrid/remote work with travel to Stockport or Leeds as needed. You will collaborate with stakeholders, manage planning cycles, and provide actionable

Qualifications

• Strong analytical mindset with ability to translate data into actionable insights.
• Excellent Microsoft Office skills with strong Excel modelling ability.
• Numerate with high attention to detail and accuracy.
• Clear verbal and written communication; ability to present findings effectively.
• Ability to produce concise, structured documents and analyses for decision making.

Responsibilities

• Create a safe environment with the aim of a zero-incident workspace and accountability for team safety.
• Lead planning discussions with stakeholders to align inputs with latest requirements.
• Develop resource plans/models to forecast staffing, service levels and KPIs.
• Own planning cycles and processes to produce the operational plan.
• Analyse performance against plan and provide commentary to leadership.

Skills

Strong analytical background

Microsoft Office skills

Numerate

Verbal and written communication

Attention to detail

Tools

eWFM

PowerPoint

Excel

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Short Term Build Analyst

Location:

This role can be based from home but you must be flexible and able to travel to other sites as needed, predominately Stockport or Leeds.

Role Overview

The Short-Term Build Analyst will undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 12 weeks' out, and support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly

Role Accountabilities

• Create a safe environment with the aim of achieving a zero incident work space and ensuring that teams take responsibility for themselves and each other
• Contribute to the work-stream to deliver objectives to agreed targets
• Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators
• Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements.
• Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated
• Review performance against plan and engage with operational stakeholders providing analysis of performance against plan
• Using specialist resource planning knowledge responsible for interpreting & providing commentary to R&P leadership team on deviation from agreed performance metrics
• Own the planning cycles and processes that support production of the plan
• Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan.
• Communicate work outputs effectively
• Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers
• Responsible for pre and post event analysis to enable ad-hoc scenario modelling that influences future resource decision making
• Organise, upskill and support RP projects that drive the business strategy
• Keep abreast of business strategy and operational issues to ensure work outputs reflect the latest information
• Organise and attend relevant meetings to resolve and give input to business improvements
• Support and manage the development of the RP Intranet (when applicable)
• Design, maintain and develop governance processes across the Resource Planning teams
• Audit RP workforce management systems, working with other departments, to expand control points and gather accurate results
• Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled
• Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records
• Identify any risks and take action to resolve when asked

Here's what we're looking for:

• A Strong analytical background and excellent Microsoft office skills are essential
• Good understanding of Resource Planning principles and practices
• Experience Using eWFM is essential
• Experience of working across a wide group of stakeholders
• Thorough understanding of what delivers great customer service for our customers and pour people
• Highly numerate with good accuracy and attention to detail
• Excellent verbal and written communication
• Ability to produce clear and concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making
• Performs effectively when faced with time pressures, adversity, disappointment or opposition
• Displays a commitment to continuous learning and self-improvement

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.