Short Stay Accomodation Officer

Ashford Borough Council; Ashford; Hybrid; GBP 19,000 - 21,000; Part time

Job summary

Ashford Borough Council seeks a Short Stay Accommodation Officer to efficiently manage two facilities, providing housing support for families in need. This part-time role involves housing management, resident interactions, and ensuring property upkeep, with essential skills in communication and organisation required. A flexible, supportive working environment is promoted, along with a competitive remuneration package.

Benefits

Pension scheme

Generous annual leave with flexi-time

Free life insurance

Supportive relocation package

Training opportunities

Qualifications

• Ability to maintain a satisfactory Basic Disclosure and Barring Service report.
• Valid driving license for site travel.

Responsibilities

• Manage the operation of short stay accommodation facilities.
• Welcome new residents and ensure smooth transitions.
• Conduct inspections and manage property standards.

Skills

Confidence in managing housing services

Good communication skills

Organisational skills

Job description

Short Stay Accommodation Officer
Part time - 18.5 hours to be worked at Christchurch House and Christchurch Lodge, Ashford, Kent
Salary from £19,149 to £20,559 pa pro rata
Permanent – Full time – 37 hours per week
Location: Ashford, Kent

Ashford Borough Council manages two short stay accommodation facilities for families in housing need. These families are supported by the Council’s Housing Options Team to transition into long-term housing.

Each property accommodates up to eight families at a time, providing short-term housing during a difficult period in their lives.

The post holders will be key to the efficient operation of these facilities and will provide low-level management support to residents.

The successful candidate will be responsible for all aspects of the operation of the Short Stay Accommodation facility. The role involves housing management and repairs coordination, including:

• Welcoming new residents, explaining house rules, and ensuring a smooth move-in process.
• Carrying out room inspections and managing check-outs to maintain property standards.
• Monitoring building security, managing communal cleanliness, and waste/recycling duties.
• Conducting minor DIY repairs and reporting specialist work needs.
• Liaising with internal and external teams, including laundry, housing options, and social services.
• Maintaining records and supporting rent monitoring activities.

Essential skills and requirements include:

• Confidence in managing housing services and basic repairs.
• Good communication skills and ability to work with vulnerable groups.
• Strong organisational skills.
• Valid driving licence for site travel.
• Ability to maintain a satisfactory Basic Disclosure and Barring Service report.

For an informal discussion about the role, please contact Lee Brown at 01233 330503.

To apply, current employees of Ashford Borough Council should log into iTrent self-service via the link in the Self-Service section of the SmartHub and click on "Current Vacancies".

When applying, ensure you receive a confirmation of submission. For assistance, email [e-mail].

Hybrid Working - We promote flexible working arrangements to support employee wellbeing, balancing home and office work to foster personal development and collaboration.

Competitive Remuneration Package - Includes an excellent salary, pension scheme, generous annual leave with flexi-time, free life insurance, a supportive relocation package, and training opportunities.

Although Kent and Medway are not currently included in the Devolution Priority Programme, discussions continue, and all local councils in the South East remain committed to delivering vital services. This is a stable and exciting time to join our organisation.

Ashford Borough Council is committed to safeguarding children, young people, and vulnerable adults.

We welcome applications from the Armed Forces Community.