Short Order Coordination Team Lead Digital Practice · Newbury

risual Limited; Newbury; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Node4 is seeking a Short Order Coordination Team Lead to manage day-to-day operations and ensure efficient service delivery. The ideal candidate will have proven experience in team management, exceptional communication skills, and a solutions-focused approach to operational challenges. Join a diverse and growing workforce where you can develop your career.

Benefits

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Company Pension Scheme

Discounted Gym Membership

Company Social events

Qualifications

• Proven experience in managing operational teams.
• Strong organizational skills to manage multiple priorities.
• Excellent communication skills for internal and external liaison.

Responsibilities

• Oversee day-to-day operations of the Short Order coordination function.
• Manage customer requests and internal escalations.
• Implement process improvements and report on team performance.

Skills

Organizational skills

Communication

Interpersonal skills

Process improvement

Leadership

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the Role
As the Short Order Coordination Team Lead, you will oversee the day-to-day operations of the Short Order coordination function. Your key responsibilities will include managing customer requests, internal escalations, and project bookings with a focus on efficiency and accuracy. Acting as a vital communication bridge between Engagement Managers, consultants, developers, and coordinators, you will ensure the smooth flow of information and seamless service delivery. Reporting directly to SO Management, you will regularly update on team performance, implement process improvements, and mitigate any operational risks.You will be responsible for reporting on Jobs and Incidents based on their status and if they are in budget.

What will you bring?

• Proven experience in managing and leading operational teams, ideally within a coordination or customer service environment.

• Strong organisational skills, with the ability to manage multiple priorities and ensure deadlines are met.

• Excellent communication and interpersonal skills, enabling you to liaise effectively with both internal teams and external stakeholders.

• A solutions-focused mindset, with a keen eye for process improvement and the ability to adapt to changing operational demands.

• High standards of service delivery, with a commitment to maintaining operational efficiency.

• Ability to lead by example, providing guidance and support to your team to ensure high levels of performance and morale.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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