Shopping Experience Manager

The TJX Companies, Inc.; Watford; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading off-price retailer is seeking a Shopping Experience Manager to enhance the customer journey through impactful POS and omni-channel experiences. This role involves managing cross-functional projects, utilizing customer insights, and collaborating with internal teams. The ideal candidate will have retail marketing experience, strong creative judgment, and excellent communication skills. A hybrid working model and generous benefits are offered.

Benefits

Generous holiday allowance

Employee discounts at TK Maxx and Homesense

Ongoing learning and development opportunities

Access to wellbeing support and resources

Qualifications

• Experience managing POS or in-store marketing in a retail environment.
• Strong creative judgement and ability to brief and evaluate agency work.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the creation and execution of POS and signage across all European stores.
• Own and deliver omni-channel projects that enhance the customer journey.
• Collaborate with internal teams and external agencies to bring ideas to life.

Skills

Retail marketing management

Creative judgment

Stakeholder management

Project management

Customer insights utilization

Job description

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

The Role

We're looking for a Shopping Experience Manager on a 12-month fixed-term contract, reporting into the Manager of Shopping Experience, to lead the development and delivery of impactful Point of Sale (POS) and omni-channel experiences that bring our off-price model to life. You'll be at the heart of how our customers experience TK Maxx and HomeSense - from signage and messaging to digital touchpoints - ensuring everything we do is on-brand, commercially effective, and customer-first.

You'll manage cross-functional projects, working closely with Store Design, Marketing, Ecommerce, and external agencies to deliver creative solutions that support trading initiatives. From concept to execution, you'll drive innovation, test new ideas, and use insights to continuously improve how we show up in-store and online.

What You'll Do

Lead the creation and execution of POS and signage across all European stores

Own and deliver omni-channel projects that enhance the customer journey

Collaborate with internal teams and external agencies to bring ideas to life

Use customer insights and commercial data to shape creative solutions

Champion a consistent, customer-first experience across all touchpoints

What You'll Bring

Experience managing POS or in-store marketing in a retail environment

Strong creative judgement and ability to brief and evaluate agency work

Excellent stakeholder management and communication skills

Strategic thinker with hands-on project management experience

A passion for retail and understanding of the off-price model

What We Offer

At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect:

Hybrid working model with flexibility

Generous holiday allowance plus bank holidays

Exclusive employee discounts at TK Maxx and Homesense

Ongoing learning and development opportunities

A collaborative, inclusive culture where your voice is valued

Access to wellbeing support and resources

Pension and life assurance schemes

Opportunities to grow your career across our global business

A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB