Shopping Experience Manager

TJX COMPANIES; Watford; On-site; GBP 52,000 - 70,000; Full time

Job summary

Une entreprise de vente au détail de renom cherche un Shopping Experience Manager pour un contrat fixe d'un an. Ce rôle essentiel implique la gestion des opérations de département et la collaboration interfonctionnelle pour offrir la meilleure expérience client possible, tant en magasin qu'en ligne. Nous valorisons les talents et cherchons à innover à travers une approche centrique sur le client dans le secteur du commerce de détail.

Benefits

Opportunités de croissance

Reconnaissance et récompenses

Salaires compétitifs et avantages

Qualifications

• Expérience significative en évaluation de la création et de l'interprétation de la vision de la marque.
• Capacité à développer un travail de haute qualité par collaboration avec des agences.
• Compréhension des comportements des clients et des tendances du secteur.

Responsibilities

• Gérer la collaboration interfonctionnelle pour aligner les objectifs commerciaux.
• Concevoir et exécuter des expériences omnicanales pour les clients.
• Analyser les résultats des projets et recommander des améliorations.

Skills

Analyse commerciale

Créativité

Collaboration

Compétences en communication

Education

Plus de 8 ans d'expérience en marketing

Tools

Microsoft Office

Job description

Chez TJX Europe, chaque jour apporte de nouvelles occasions de croissance, de découverte et d’accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de détail – TK Maxx et Homesense, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX – une entreprise du palmarès Fortune100 et le chef de file mondial de la vente à prix réduits.

Description d'emploi :

Role :

This is a 12-month fixed-term contract, reporting to the Manager of Shopping Experience. The Shopping Experience Manager’s role is essential for smooth department operations, focusing on delivering the best possible off-price and omni-channel experience both in-store and online.

The role involves cross-functional collaboration to ensure the implementation of innovative solutions supporting trade initiatives across the business. It requires strong influencing, communication, and presentation skills to engage stakeholders and build relationships with external agencies.

The candidate must understand signage and digital solutions, develop on-brand conceptual ideas reflecting commercial and customer needs, and view projects through a creative and strategic lens to innovate and implement solutions across stores and online in Europe.

The role requires close partnership with various departments including Central Operations, Store Operations, Property & Store Design, Ecommerce, Creative Services, External Store Design Agencies, and global brands, as well as Marketing and CR, fostering strong relationships to facilitate work production.

Responsibilities :

• Manage cross-functional collaboration to align with broader business objectives, including brand, trading, and merchandising initiatives.
• Lead specific projects, delivering clear briefs and guiding ideas from conception to execution in-store and online.
• Plan and brief omni-channel customer experiences aligned with business strategy and timelines.

• Drive innovation by working closely with stakeholders from concept to execution, influencing retail partners and messaging activities.

• Analyze project outcomes, share results, and recommend improvements.

• Build relationships with external agencies such as Print Production and Design Agencies.

• Develop a network within the company, especially with Central Operations, Store Operations, Property & Store Design, Ecommerce, Creative Services, Marketing, and CR teams.

• Promote a customer-first mindset and collaborate cross-functionally to innovate in store concepts, ensuring a seamless, commercial customer experience that respects the off-price model.

• Utilize strategic thinking to communicate the off-price retail model effectively across all stores and markets.

Qualifications :

• Experience evaluating creative output and interpreting brand vision in execution.
• Attention to detail and ability to develop high-quality work through agency collaboration.
• Flexibility to switch between tactical and strategic approaches, understanding context and connecting dots to anticipate issues and opportunities.
• Over 8 years of Brand/Marketing experience, preferably in retail.
• Excellent communication skills, confident influencing cross-functional teams.
• E-commerce and digital experience is a plus.

• Experience in a large retail environment or fast-paced retail setting is beneficial.
• Strong commercial, analytical, and project management skills.
• Experience managing external design agencies.
• Knowledge of retail trends, customer behavior, and the off-price retail model.
• Resilient, energetic, enthusiastic, and adaptable to change.
• Understanding of customer insights and data to inform initiatives.
• Proficiency in Microsoft Office suite.

Although proud of our past successes, our future motivates us. We strive to offer growth opportunities, recognition, competitive salaries, and benefits. Share our vision for the future and apply without regard to age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.

Address :

73 Clarendon Road

Location :

EUR Home Office Watford GB