Shopper Insights Client Lead

dunnhumby Ltd.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Birthday day off

Broad benefits package

Job summary

dunnhumby is seeking a Client Lead to partner with key retail clients, translating data into actionable insights that drive growth and strategic recommendations.

You'll join the commercial team, collaborating with solutions managers and media managers on high-impact projects, with flexible working options and a broad rewards package.

This role sits within the John Lewis Partnership ecosystem, including Waitrose & Partners, offering opportunities to shape customer experiences through data science.

Qualifications

• Degree or equivalent in a relevant subject.
• Translate data into insight with clear, actionable recommendations for growth.
• Able to communicate impactfully with clients.
• Building great relationships with new and existing client stakeholders.
• Consultative approach to selling, identifying needs and selling appropriate solutions.
• Great collaboration with colleagues.

Responsibilities

• Become a trusted partner to key clients and define and deliver upon their strategic needs.
• Translate data into insight to drive growth and value for clients.
• Collaborate with solutions managers and media managers to deliver high-impact projects.

Skills

Client leadership

Consultative selling

Relationship building

Client communication

Strategic thinking

Education

Degree in relevant subject

Job description

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

John Lewis Partnership

Our John Lewis Partnership team brings dunnhumby’s customer science to one of the UK’s most trusted retail groups — spanning Waitrose & Partners and John Lewis. Working with MyWaitrose loyalty data and JLP’s rich customer insight, we help the Partnership understand its customers more deeply and turn that understanding into the ranges, promotions and personalised experiences that build lasting loyalty.

About the Role

We're looking for a Client Lead who expects more from their career.

It's a chance to become a trusted partner to key clients, building relationships to define and deliver upon their strategic needs. It's an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our clients, and in turn grow the dunnhumby business.

Joining our commercial team, you'll work with world class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You'll work within a fast-paced client leadership team, collaborating with solutions managers and media managers all keen to learn and grow together.

What we expect from you

• Degree or equivalent in a relevant subject.
• Translate data into insight with clear, actionable recommendations for growth
• Able to communicate impactfully with clients
• Building great relationships with new and existing client stakeholders, establishing trust and becoming a true partner
• Consultative approach to selling, identifying needs and selling appropriate solutions
• Great collaboration with colleagues

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Eligible UK colleagues have access to a broad benefits package.

• Healthcare: Flexible allowance and optional private medical cover through Vitality, including the option to add a partner and/or dependants within the flexible allowance.
• Protection & pension: Mandatory 2x annual basic salary life assurance, income protection and critical illness cover, plus an Aviva defined contribution pension with up to 7.5% matched funding.
• Time off: 25 days' holiday per holiday year in addition to Public Holidays, the option to buy up to 5 additional days, loyalty days and a birthday day off.
• Wellbeing: Access to the dh Wellness hub and employee assistance covering a broad range of topics, with up to six free professional sessions available.
• Lifestyle & extras: Options include car leasing, interest-free tech purchases over a 24-month period, dental and travel insurance, Cycle to Work, restaurant savings and long service awards.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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