Shop Supervisor - Poole Dolphin Centre

Wenzels; Poole; On-site; Full time

Job summary

A leading bakery is seeking a Shop Supervisor to oversee daily operations and ensure high-quality customer service. The role includes managing staff, maintaining food safety standards, and contributing to sales growth. With comprehensive training and various employee benefits, this position offers a great opportunity for career development within a well-established company.

Benefits

Free meal provided every shift

50% off all other food

Enrolment in the company pension scheme

Holiday entitlement of 28 days including bank holidays

Paid day off for your birthday

Staff incentives including competitions and bonus schemes

Comprehensive training and career development programs

Employee benefit scheme

Wellbeing Centre support

Qualifications

• Previous supervisory experience in retail or customer service is required.
• Food production experience is advantageous but not essential.

Responsibilities

• Greet customers and create an inviting atmosphere.
• Manage stock and produce, maintain shop displays.
• Drive sales and minimize wastage.

Skills

Customer Service

Team Leadership

Job description

Wenzel’s the Bakers Shop Supervisor Role:

To find out about Wenzel's, please follow the link. You can also find us on Instagram, Facebook, and Twitter.

ABOUT US

Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire, and Surrey. We believe in delivering quality products at affordable prices with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more retail locations. We are seeking passionate individuals with a love for food and customer service to join our team as Shop Supervisors.

What we offer:

• Free meal provided every shift and 50% off all other food
• Enrolment in the company pension scheme
• Holiday entitlement of 28 days including bank holidays
• Paid day off for your birthday in addition to holiday entitlement
• Staff incentives including competitions and bonus schemes
• Comprehensive training, including apprenticeship opportunities and career development programs
• Employee benefit scheme offering discounts at nearly 1000 online and in-store retailers, gyms, restaurants, cinemas, travel, and more
• Wellbeing Centre supporting a healthier lifestyle and an employee assistance helpline available 24/7 for confidential advice and support

Pay & Hours:

We offer our Shop Supervisors a rate of £12.71 per hour, with a 39-hour workweek spread over 5 days, Monday to Sunday. We are open to discussing flexible working hours to accommodate your needs.

Job Role:

As a Supervisor, you will work alongside our dedicated team preparing fresh ingredients and producing sandwiches, baguettes, and other food products in line with our standards. You will provide excellent customer service and promote high-quality fresh food. The successful candidate will be trained to Wenzel’s standards and will have opportunities for progression.

You will assist the Shop Manager with daily store operations, supervise the team, and contribute to business growth by increasing sales, controlling costs, and ensuring profitability. You will also lead and develop the shop team to build a loyal customer base.

KEY RESPONSIBILITIES

• Greet customers and create an inviting atmosphere
• Receive and check daily deliveries
• Manage stock and produce
• Maintain shop displays
• Have excellent product knowledge
• Prepare food according to specifications
• Ensure food and produce quality control
• Maintain high standards of hygiene, cleanliness, and food safety
• Work efficiently within a team
• Handle cash and operate tills
• Open or close the shop as required
• Manage shifts at various times during the week
• Drive sales and minimize wastage

Experience:

Previous supervisory experience in retail or customer service is required. Food production experience is advantageous but not essential, as full training will be provided.

Next Steps:

If you believe you are the right fit for Wenzel’s, please click “apply now” to be directed to our recruitment portal and follow the instructions provided.

Wenzel’s the Bakers is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion, marital status, or pregnancy and maternity.

REF: WENMGT