Shop Supervisor - Golders Green

Wenzel's The Bakers; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A popular bakery chain in London is seeking a Shop Supervisor to ensure excellent customer service and team performance. You will manage daily operations, supervise staff, and maintain high food safety standards. The ideal candidate should have previous supervisory experience and a passion for food and customer service. This role offers a competitive hourly wage of £12.71 and various staff perks.

Benefits

Free meal provided every shift

50% off all other food

28 days holiday including bank holidays

Paid day off for your Birthday

Incentives and bonus schemes

Excellent training and development programs

Discount scheme at various retailers

Qualifications

• Previous supervisory experience in retail or customer service is required.
• Experience in food production is advantageous but not essential; training will be provided.

Responsibilities

• Greet customers and create an inviting environment.
• Manage stock and produce.
• Ensure quality control of food and produce.
• Open or close the shop as needed.
• Drive sales and minimize wastage.

Skills

Customer service

Team collaboration

Food safety standards

Cash handling

Job description

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Wenzel’s was established in 1975 and has since become a favourite for locals in North West London, Beds, Bucks, Essex, and Hertfordshire areas.

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Wenzel’s the Bakers Shop Supervisor role:

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ABOUT US

Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire, and Surrey. We believe in delivering quality products at affordable prices and providing outstanding customer service. We currently have over 100 shops and are expanding our brand. We are seeking passionate individuals with a love for food and customer service to join our team as Shop Supervisors.

What we offer

• Free meal provided every shift and 50% off all other food.
• Enrolment in the company pension scheme.
• Holiday entitlement of 28 days including bank holidays.
• A paid day off for your Birthday.
• Staff incentives including competitions and bonus schemes.
• Excellent training, including apprenticeship opportunities and career development programs.
• Discount scheme at nearly 1000 online and in-store retailers, gyms, restaurants, cinemas, travel, and more.
• A Wellbeing Centre and 24/7 employee assistance helpline offering free confidential advice and support.

Pay & Hours

We offer a rate of £12.71 per hour for our Shop Supervisors. The working week is 39 hours over 5 days, Monday to Sunday. We are open to discussing flexible working hours to accommodate your needs.

Job Role

As a Supervisor, you will work alongside our team preparing fresh ingredients and food products, providing excellent customer service, and selling high-quality food. You will be trained to our standards and have opportunities for progression.

You will assist the Shop Manager in daily operations, supervise staff, increase sales, control costs, and develop the team to build customer loyalty.

KEY RESPONSIBILITIES

• Greet customers and create an inviting environment.
• Receive and check deliveries.
• Manage stock and produce.
• Know and understand our products.
• Prepare food according to specifications.
• Ensure quality control of food and produce.
• Maintain hygiene, cleanliness, and food safety standards.
• Work efficiently within a team.
• Handle cash and operate tills.
• Open or close the shop as needed.
• Run shifts at various times.
• Drive sales and minimize wastage.
• Previous supervisory experience in retail or customer service is required.
• Experience in food production is advantageous but not essential; training will be provided.

Next Steps

If you believe you are a good fit for Wenzel’s, please click “apply now” to be directed to our recruitment portal and follow the steps provided.

Wenzel’s is an equal opportunity employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion, marital status, or pregnancy and maternity.