Shop Supervisor FTC (6 Months)

Sue Ryder; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent UK charity retailer is seeking a Shop Supervisor in Reading. In this role, you will assist the Shop Manager, drive sales, ensure excellent customer service, and manage a team of volunteers. The position offers competitive pay at £12.36 per hour for 37.5 hours per week. Join us to make a positive impact in the community!

Benefits

£12.36 per hour

Rewards & Benefits

Strong commitment to equity and diversity

Qualifications

• Experience in retail and excellent customer service skills required.
• Ability to support the Shop Manager in running the store.
• Skills in recruiting, training, and retaining volunteers.

Responsibilities

• Assist in driving business and achieving sales targets.
• Lead the team to deliver customer service.
• Manage stock processes and ensure high merchandising standards.

Skills

Customer Service Experience

Previous supervisory Experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Job description

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Reading is an interesting store with a busy vibe and welcoming upbeat atmosphere. Our store really does offer something for all charity shoppers, be they collectors, vintage enthusiasts, bargain hunters or all and in-between. We have a vintage and retro boutique where you can find great value fashion, antiques and collectable's. You can also pick up a bargain with our large choice of ladies and men's fashion. Reading also has a wide range of new goods including homeware, cards and wool.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Reading shop and contribute to the work we do across Sue Ryder!

Responsibilities

• As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Requirements

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we're proud to support the 'Offer an Interview' scheme.

37.5 Hours per week over 7 days £12.36 per hour + rewards & Benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin.