Shop Supervisor - Fixed Term

Grace's Bakery Ltd; Ryde; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an organized and friendly Shop Supervisor to lead their team. This role involves supporting daily operations, providing excellent customer service, and ensuring compliance with food hygiene standards. You will play a key role in motivating staff, managing cash handling, and promoting customer loyalty. With a fixed-term contract of 18 months, this position offers a dynamic work environment across multiple locations. If you thrive in a customer-facing role and enjoy leading a team, this opportunity is perfect for you.

Benefits

Employee Assistance Programme

Staff Discount

Chamber of Commerce Discounts

Qualifications

• Previous experience in a supervisory position is essential.
• Must be comfortable working on their feet and leading teams.

Responsibilities

• Support the Manager in day-to-day store operations and cover in their absence.
• Ensure compliance with food hygiene standards and maintain a 5-star rating.

Skills

Supervisory experience

Customer service

Upselling

Problem solving

Resilience to change

Tools

Espresso machine

Job description

Grace's is looking for an organised and friendly Shop Supervisor to join our Grace's Bakery team. If you enjoy customer-facing roles and are passionate about motivating others to provide the best customer experience possible, then this could be the role for you!

This role is offered on a fixed-term basis for a period of 18 months.

Job Role:

• Supporting the Manager in the day to day running of the Newport (Grace's Corner) store and covering the Manager in their absence
• Providing Supervisory cover at our Ryde, Shanklin, and Yarmouth stores when needed
• Opening and closing the shop(s)
• Key holding
• Cash handling including cashing up and change ordering
• Ordering and stock rotation
• Serving customers and ensuring they are aware of allergen information
• Promoting customer loyalty scheme and monthly deals/discounts
• Using an espresso machine to make hot drinks
• Preparing and serving food
• Supporting the team to deliver excellent customer service
• Ensuring compliance with food hygiene standards and maintaining a 5 star hygiene rating
• Supporting with rota planning
• Responding to and acting on absence notification, including participating in absence management procedures
• Role modelling the expectations set out in the company handbook
• Contributing to the monitoring of performance and providing feedback and training

We're looking for someone who:

• Has previous experience in a supervisory position
• Is comfortable working on their feet in customer facing roles
• Is confident with upselling to customers
• Is confident when leading teams, motivating staff and solving problems on the spot
• Is resilient to change and problem solving, maintaining a positive approach
• Able to travel to all Grace's locations (Newport, Ryde, Shanklin, and Yarmouth)

Hours and Pay:

• £12.55 per hour
• 4 to 6 days (24-48 hrs) a week
• Monday to Sunday
• Between the hours of 7.30am to 6pm
• Newport as main place of work, but must be able to travel to our other stores if needed for holiday/ sickness cover

Benefits:

• Employee Assistance Programme
• Staff Discount for Grace's Bakery
• Chamber of Commerce Discounts for a range of IOW businesses