Shop Supervisor (30 Hours)

Wenzel's The Bakers; London; On-site; GBP 1,000 - 20,000; Full time

Job summary

Wenzel's The Bakers is seeking a passionate Shop Supervisor to join our expanding team in London. In this role, you will lead daily operations, supervise staff, and ensure high-quality customer service while preparing food products. With a rate of £12.71 per hour and a supportive work environment including comprehensive training and staff perks, this position invites enthusiastic individuals ready to grow with us.

Benefits

Free meal provided every shift

50% off all other food

28 days holiday entitlement

Paid day off for your birthday

Comprehensive training and career development

Employee benefit scheme

24/7 employee assistance helpline

Qualifications

• Previous supervisory experience in retail or customer service is required.
• Experience in food production is advantageous but not essential; training will be provided.

Responsibilities

• Assist the Shop Manager in daily operations and supervise the team.
• Ensure quality customer service and manage stock and produce.
• Maintain hygiene and food safety standards.

Skills

Customer Service

Supervisory Experience

Food Production Knowledge

Job description

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Wenzel’s was established in 1975 and has since become a favourite for locals in North West London, Beds, Bucks, Essex, and Hertfordshire areas.

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Wenzel’s the Bakers Shop Supervisor role:

To find out about Wenzel's, please follow the link. You can also find us on Instagram, Facebook, and Twitter.

ABOUT US

Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire, and Surrey. We believe in delivering quality products at affordable prices and providing outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more retail locations. We are seeking passionate individuals with a love for food and customer service to join our team as Shop Supervisors.

What we offer:

• Free meal provided every shift and 50% off all other food.
• Enrolment in our company pension scheme.
• Holiday entitlement of 28 days, including bank holidays.
• A paid day off for your birthday.
• Staff incentives including competitions and bonus schemes.
• Comprehensive training, including apprenticeship opportunities and career development programs.
• Employee benefit scheme offering discounts at nearly 1000 online and in-store retailers, gyms, restaurants, cinemas, travel, and more.
• A Wellbeing Centre and a 24/7 employee assistance helpline providing free confidential support.

Pay & Hours:

We offer our Shop Supervisors a rate of £12.71 for a 30-hour workweek over 5 days, Monday to Sunday. We are open to flexible working hours to accommodate your needs.

Job Role:

As a Supervisor, you will work alongside our team preparing fresh ingredients and producing sandwiches, baguettes, and other food products, ensuring quality and customer satisfaction. You will be trained to Wenzel’s standards and have opportunities for progression.

You will assist the Shop Manager in daily operations, supervise the team, increase sales, control costs, and develop the shop team to build customer loyalty.

KEY RESPONSIBILITIES

• Greet customers and create an inviting atmosphere.
• Receive and check daily deliveries.
• Manage stock and produce.
• Maintain product knowledge and quality standards.
• Ensure hygiene, cleanliness, and food safety.
• Work efficiently within a team.
• Handle cash and operate tills.
• Open or close the shop as required.
• Run shifts at various times.
• Drive sales and minimize wastage.
• Previous supervisory experience in retail or customer service is required.
• Experience in food production is advantageous but not essential; training will be provided.

Next Steps:

If you believe you are a good fit for Wenzel’s, please click “apply now” to visit our recruitment portal and follow the instructions.

Wenzel’s is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.