Shop Supervisor

Sue Ryder; Slough; On-site; Part time

Job description

Shop Supervisor

Sue Ryder Charity shop, 76/80 Heath Rd, Strawberry Hill, Twickenham TW1 4BW
15 Hours per week over 7 days
£12.36 per hour + rewards & Benefits

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

If you love searching for that one-off item or finding a great brand at a great price then Sue Ryder Twickenham is the store for you. Located in the heart of Twickenham, this large shop offers a variety of goods ranging from furniture and ladies and men's clothing to accessories to books and a great selection of new goods.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come assist and support our Shop Manager to run our Twickenham shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and a good understanding of financial and IT administration.

Other responsibilities include:

1. Using your skills and retail experience to help drive business, push sales, and achieve targets.
2. Helping to lead a team to deliver great customer service to our donors and customers.
3. Working with the local community to generate sufficient donated stock to drive sales.
4. Helping to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
5. Setting high standards of merchandising and housekeeping, ensuring health and safety is a priority.
6. Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
8. Helping to manage an effective stock process through the Epos operation.

Competitive Benefits Package:

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Access to Employee support programme
• Enhanced maternity, paternity and adoption pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
• and lots more. Please visit our careers website for the full list.

Closing date: 7th May
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, attracting and recruiting the best, most diverse workforce possible.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing [e-mail].

If you want more than just a job, we want you.
Join the team and be there when it matters.