Shop Supervisor

Webrecruit; Pennington; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charitable retail organization in Pennington is seeking a Shop Supervisor to assist the Shop Manager in running the Lymington shop. The role requires retail experience, strong customer service skills, and team leadership capabilities. You will lead a team of volunteers, drive sales, and engage with the community to support our charitable mission. Competitive benefits and a supportive work environment are provided.

Benefits

Company pension scheme

27 days holiday plus bank holidays

Enhanced maternity and paternity pay

Healthcare Cash Plan

10% staff discount

Qualifications

• Retail experience with excellent customer service skills.
• Ability to help recruit, train & retain a volunteer team.
• Proven team leadership skills.

Responsibilities

• Assist and support the Shop Manager to run the shop.
• Help drive business and achieve sales targets.
• Manage effective stock processes and merchandising.

Skills

Retail experience

Customer service skills

Team leadership

Commercial awareness

Job description

Shop Supervisor

Sue Ryder Charity Shop, 49 High Street, Lymington, SO41 9AG. 22.5 hours per week over 7 days - 3 x 7.5 Sun/Mon/Tues. £12.36 per hour + rewards & Benefits.

Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle.

Job Responsibilities

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come and assist and support our Shop Manager to run our Lymington shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers.

• Use your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Benefits

Competitive Benefits Package

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
• Refer a Friend scheme - £250 payment
• Inclusion passports
• Free Period Products
• Electric Vehicle Scheme
• Healthcare Cash Plan
• Death in Service Benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing [e-mail]

If you want more than just a job, we want you. Join the team and be there when it matters.