Shop Supervisor

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Supervisor and be part of a team dedicated to exceptional customer service. In this role, you will lead and inspire your team to maintain high standards while ensuring a brilliant shopping experience for customers. With a focus on inclusivity and diversity, you will thrive in a supportive environment that values your contributions. Enjoy competitive pay, generous discounts, and a range of perks designed to support your wellbeing and career growth. If you have a passion for leadership and customer service, this is the perfect opportunity for you!

Benefits

Competitive pay paid weekly

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Sharing 10% of all profits

Health and Wellbeing App

Holiday entitlement that grows with your career

Colleague share plans

Pension scheme with up to 7% employer contribution

Confidential employee assistance app

Qualifications

• Natural leadership abilities and a passion for delivering exceptional customer service.
• Support an inclusive culture and value diversity.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Ensure displays are fully stocked and the shop is clean and presentable.

Skills

Leadership

Customer Service

Team Motivation

Reliability

Education

Previous Supervisory Experience

Job description

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About the role

Join us as a Supervisor and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with plenty of choice for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% employer contribution
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, apply now!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. We embrace all backgrounds, preferences, and beliefs, and want our colleagues to feel comfortable being themselves at work. You can read more about us here:.