Shop Supervisor

TN United Kingdom; Jedburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

Join a forward-thinking charity retailer as a Shop Supervisor, where your retail expertise will contribute to an important cause. In this role, you will lead a dedicated team, inspire the community, and ensure exceptional customer service while driving sales. With a competitive benefits package and a supportive work environment, this position offers a unique opportunity to make a difference in people's lives. Enjoy a fulfilling career where your contributions help sustain vital services for those in need, all while working in a vibrant and community-focused shop.

Benefits

27 days holiday plus bank holidays

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250

Access to Employee support programme

Enhanced maternity and paternity pay

Employee Networks for diversity and inclusion

Qualifications

• Experience in retail with a focus on customer service and sales.
• Ability to lead and train a volunteer team effectively.

Responsibilities

• Drive business and sales while delivering excellent customer service.
• Recruit, train, and retain a volunteer team for the shop.
• Manage stock processes and maintain high merchandising standards.

Skills

Customer Service Skills

Retail Experience

Team Leadership

Sales Target Achievement

Tools

Epos Operation

Job description

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Shop Supervisor

1-3 Canongate, Jedburgh, TD8 6AP
13 hours per week including weekends
£11.59 per hour plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

Our Sue Ryder shop is based in the heart of the town with ample free parking within walking distance. The shop has been open for over 17 years and is an integral part of the community. We offer a wide range of clothing for young or old, male, female, children along with bric-a-brac, books and many new goods. All budgets are catered for.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come, assist, and support our Shop Manager to run our Jedburgh shop and contribute to the work we do across Sue Ryder!

Responsibilities:

1. As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
2. Help to lead a team to deliver great customer service to our donors and customers.
3. Work with the local community to generate sufficient donated stock to drive sales.
4. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
5. Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
6. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
8. Help to manage an effective stock process through the Epos operation.

Competitive Benefits Package:

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Access to Employee support programme
• Enhanced maternity, paternity and adoption pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
• and lots more. Please visit our careers website for the full list.

Closing date: 29/07
Interview date: TBC

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting us.

Please follow the link below for more information on our commitment to diversity and inclusion –