Shop Supervisor

Cardiff Met Students' Union; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A student union organization in Cardiff is seeking an enthusiastic individual for the Supervisor role at their on-campus shop. This fixed-term position involves supervising staff, ensuring high-quality customer service, managing inventory, and enforcing regulations. The ideal candidate has experience in a retail environment, strong leadership skills, and the ability to work under pressure. Pay is £15.11 per hour for 33 hours a week.

Qualifications

• Experience in a retail or workshop environment with supervisory responsibilities.
• Strong leadership, organizational, and communication skills.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Supervise daily activities of shop staff and monitor performance.
• Ensure high-quality customer service and resolve issues.
• Maintain inventory levels and order supplies as needed.
• Enforce health and safety regulations.
• Monitor sales, prepare reports, and assist with budgeting.

Skills

Customer service

Leadership

Organizational skills

Communication

Inventory management

POS systems

Job description

We are looking for an enthusiastic, individual with a passion for customer service to fulfil our Supervisor role at our on-campus shop.

This is a fixed term position ending on 31st May 2026, with the possibility of renewal.

Working Pattern -

08.00-15.00 | Mon-Fri

01/09/2025 to 21/12/2025

12/01/2026 to 22/03/2026

13/04/2026 to 31/05/2026

Key Responsibilities

• Supervise daily activities of shop staff, including assigning tasks and monitoring performance.
• Ensure high-quality customer service and resolve customer issues as needed.
• Maintain inventory levels and order supplies or stock as necessary.
• Enforce health and safety regulations to ensure a safe working environment.
• Oversee equipment maintenance and cleanliness of the shop.
• Monitor sales, prepare reports, and assist with budgeting and cost control.
• Collaborate with management to implement shop policies and procedures.
• Undertake additional duties as required within the department.
  
  

Person Requirements

• Experience in a retail or workshop environment, with supervisory responsibilities.
• Strong leadership, organizational, and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Basic knowledge of inventory management and sales reporting.
• Proficiency with POS systems and standard office software.
  
  

Full-time, Fixed term contract, Temp to perm

Contract length: 10 months

Pay: £15.11 per hour

Expected hours: 33 per week

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