Shop Supervisor

Nilo & Company; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail business in Braintree is looking for a skilled individual to oversee daily operations and manage sales staff. Key responsibilities include fostering a positive work environment, ensuring optimal staff utilization, and maintaining accurate records. Candidates should possess NVQ Level 3 or equivalent and have strong leadership, communication, and organisational skills. A minimum of one year of relevant experience is also required.

Qualifications

• Strong communication and interpersonal skills are essential.
• Proven customer service experience required.
• Must have good time management and multitasking abilities.

Responsibilities

• Oversee daily operations and staff activities.
• Supervise and coordinate sales staff in the shop.
• Maintain a positive work environment and foster teamwork.

Skills

Communication and interpersonal skills

Customer service skills

Time management

Leadership and supervisory skills

Organisational skills

Problem-solving skills

Financial record-keeping

Marketing knowledge

Education

NVQ Level 3 or equivalent

Job description

Job Duties:

• Overseeing the day-to-day operations of the company’s business.
• Supervising and coordinating the activities of sales and related workers in the shop.
• Maintaining a positive and productive work environment, fostering teamwork and cooperation.
• Establishing and monitoring work schedules to ensure adequate coverage and optimal utilisation of staff.
• Making adjustments to schedules as needed, taking into account business trends and employee availability.
• Liaising with the shop manager and the managing director to promptly resolve any operational issues that may arise.
• Determining and recommending staffing needs to meet sales and productivity target.
• Assisting in the recruitment and training of new staff as required.
• Identifying training needs and support employee development to enhance their skills and performance.
• Maintaining accurate records of daily sales and other relevant data.
• Preparing regular reports on departmental activities and present them to the manager.

QUALIFICATION: NVQ Level 3 or equivalent or above

SKILLS:

• Strong communication and interpersonal skills
• Excellent customer service skills
• Good time management skills and be able to multitask
• Strong leadership and supervisory skills.
• Exceptional organisational and problem-solving skills
• Proficiency in financial record-keeping and inventory management
• Knowledge of marketing and promotional strategies.

EXPERIENCE:

Prospective employee should have at least one-year practical experience in the relevant field.