Shop Manager - Trowbridge

DEBRA International; Trowbridge; On-site; GBP 25,000; Full time

Job summary

Join a compassionate and dedicated team as a Retail Shop Manager in Trowbridge, where your leadership will make a significant impact. This role offers the opportunity to manage a charity retail shop, focusing on delivering exceptional customer service while maximizing profits for a noble cause. You will lead a team of paid employees and volunteers, ensuring a friendly and supportive environment. With a competitive salary and a commitment to your personal development through generous training budgets and career progression opportunities, this is a fulfilling role for someone passionate about making a difference in the community. Don't miss out on this chance to contribute to a meaningful mission!

Benefits

Auto enrolment Pension

Life Assurance Scheme

Employee Assistance Program

Generous Training Budget

Career Progression

Annual Leave

Increased Holiday Entitlement

Exclusive Staff Discount

Opportunities for Apprenticeships

Qualifications

• Motivated and enthusiastic individual with strong customer service skills.
• Experience in retail administration and team management.

Responsibilities

• Recruit and manage paid employees and volunteers effectively.
• Ensure excellent customer service standards are maintained.
• Maximise profits and manage visual merchandising.

Skills

Customer Service

Retail Administration

Management Skills

Ability to Work Under Pressure

Job description

Shop Manager - Trowbridge

Are you a motivated and passionate individual looking to make a difference?

DEBRA is recruiting for a friendly, approachable, and customer-orientated Charity Retail Shop Manager to join our friendly, supportive team including volunteers based at our store in Trowbridge.

Our new Retail Shop Manager will join us on a Full Time, Permanent basis working a contract of 35 hours per week, earning a salary of £24,242.40 per annum.

About DEBRA

We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Retail Shop Manager:

You will be motivated and enthusiastic, with good customer service, retail administration and management skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in Trowbridge.

Your Key Responsibilities in the role of Retail Shop Manager:

• Effectively recruit, maintain, and manage both paid employees and volunteers.
• Ensure a standard of excellence is maintained, in terms of customer service.
• Maximise profits to increase the overall contribution of the store.
• Use visual merchandising talents to ensure the store is presented well and promotes commercial success.
• Generate quality donated goods to achieve processing targets to maintain shop density levels.

Why work for us here at DEBRA!

Mission, Vision & Values

Our mission is a world where no one suffers with Epidermolysis Bullosa.

Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB.

Our values are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.

We offer a competitive salary, along with rewards & benefits which include:

• Auto enrolment Pension with DEBRA contribution.
• Life Assurance Scheme.
• Employee Assistance Program which offers 24/7 access for staff and their families.
• Generous Training Budget, DEBRA has a learning culture and supports and encourages Employee Voice.
• Career Progression for your continued personal development journey.
• Annual Leave 20 days plus Bank Holiday (pro rata for part-time employees).
• Increased Holiday Entitlement and Long Service Awards.
• Exclusive Staff Discount.
• Opportunities for Apprenticeships and Internships.

Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references. We are committed to working towards our Equality, Diversity and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Retail Shop Manager, then please click ‘apply’ today – don’t miss out, we’d love to hear from you!