Shop Manager - Stockton Heath (6196)

The Children's Society; Heath; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

36 days leave incl. bank holidays

Enhanced maternity/paternity leave

Pension match 8%

Free counselling

Skills development

2 volunteering days per year

Job summary

The Children's Society in Stockton Heath is seeking a confident Shop Manager to lead and develop a well-established team. You will drive community engagement, maximise income and manage volunteers to deliver exceptional customer service.

This permanent role requires managing a 37-hour week over 5 days, with weekend work and potential future Sunday trade. The role offers a supportive environment with strong safeguarding commitments and development opportunities.

Qualifications

• Strong people leadership skills with the ability to motivate, coach and develop colleagues and volunteers to achieve shared goals.
• Commercial awareness with experience of driving sales, maximising donations and delivering income and profit targets.
• Excellent customer service and communication skills, building positive relationships with customers, volunteers and local communities.

Responsibilities

• Lead and develop the Stockton Heath shop team to deliver excellent customer service and community engagement.
• Drive income generation and shop profit while strengthening the shop's performance.
• Plan efficient rotas and work with volunteers to maximise opportunities and support the team.

Skills

People leadership

Commercial awareness

Customer service

Job description

Permanent

37 hours per week / 5 over 7 days

£25,760 per annum/pro rata

Location: Stockton Heath, 47 London road

Benefits include but not limited to:

• 36 days' annual leave , inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

About the role:

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our well established Stockton Heath shop, leading and developing what is currently a superb team, to deliver excellent customer service, community engagement, and income generation.

As part of this role, you will be required to follow a shift of 5 over 7 days, will include weekends with future plans to also trade Sunday's however you would not be expected to work every weekend, rather you would plan efficient rotas to maximise opportunities whilst being mindful of how we support our teams.

We're looking for a confident and motivated Shop Manager with the ability to lead and inspire others, develop a culture of natural growth leading a strong volunteer network, and drive the shops net profits, whilst also delivering improvements to strengthen the shop's performance and wider community engagement and impact.

Key Skills and Competencies:

The required skills and competencies for this role are:

• Strong people leadership skills with the ability to motivate, coach and develop colleagues and volunteers to achieve shared goals.
• Commercial awareness with experience of driving sales, maximising donations and delivering income and profit targets.
• Excellent customer service and communication skills, building positive relationships with customers, volunteers and local communities.

It would also be an advantage if you have any of the following skills and competencies:

• Experience of recruiting, retaining and growing a diverse volunteer team in a retail or community setting.
• Knowledge of visual merchandising, stock management and creating engaging shop environments that increase sales.
• Experience of using retail systems, analysing performance data and implementing improvements to enhance shop results.

Closing date:

Midnight on 8 th October 2026

Interviews:

Interview date yet to be confirmed

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

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