Shop Manager’s Assistant (10 hours) - Cranbrook

Children's Hospice South West; Cranbrook; On-site; Part time

Job summary

Children's Hospice South West is seeking a Part-Time Shop Manager’s Assistant for their new Cranbrook location. You'll play a key role in supporting the shop manager, enhancing customer service, and making a positive impact in the community. With comprehensive training and supportive policies, this position offers a chance to contribute to a meaningful cause.

Benefits

33 days holiday entitlement

Enhanced sick pay scheme

Personal pension scheme with 7% employer contribution

Family friendly policies

Occupational health and wellbeing services

Training and development opportunities

Supportive and inclusive environment

Qualifications

• Experience in retail or customer service essential.
• Ability to work as part of a team and independently.

Responsibilities

• Serving customers and sorting/displaying stock.
• Handling cash and following health and safety procedures.
• Planning, prioritizing, and delegating volunteer workloads.

Skills

Communication skills

Organizational skills

Time management

Teamwork

Customer service experience

Job description

Part- Time Shop Manager’s Assistant - Cranbrook

10 hours per week, including a 6 hours shift on Sundays and one 4 hours shift on a weekday.

£12.23 per hour

Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.

About Us

Children’s Hospice South West provides care and support for children with life limiting conditions. Working as part of a small team, you will support the Manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.

Where you will be working

This is a brand new shop where you will have the opportunity to really make a difference within the local community.

The Role

You will be serving customers, sorting and displaying stock, handling cash and following health and safety procedures. Volunteers are essential to our success and you will have the opportunity to plan, prioritise and delegate their workload. You will assist the manager in encouraging a positive working culture and help to create a happy working environment.

The Successful Candidate

Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team, and alone using your own initiative.

What We Offer

Earning £12.23 per hour, you will also benefit from:

• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
  
  

Training

Full on-the-job training will be given including opening and closing of the shop, use of the till and CHSW systems, and stock display.

To find out more about what you could be part of please look at our website. Be inspired by our family stories https://www.chsw.org.uk/about/inspiring-stories or view our quality report https://www.chsw.org.uk/about/publications/quality-accounts

How To Apply

If you have any questions, please visit our website to find our more, or use our email to contact us and speak to one of our HR team today.

Please apply by clicking on the link before the closing date of 13th June 2025

Interview Date: TBC

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314