SHOP MANAGER | ROSSLYN COFFEE

We’re preparing for growth and hiring passionate people to help shape the future of Rosslyn.

Established in 2018, Rosslyn is a collection of award-winning, high-volume specialty coffee shops located in the City of London. We bring together “all the attention to detail and high standards of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub!”

At Rosslyn, we believe in fostering passion and purpose in everything we do, ensuring a positive impact on our team, guests, and community. We hire based on shared values, creating a culture of pride and empathy, providing opportunities for development. Skills can be enhanced, but care and connection can only be encouraged—if you take pride in your work, we’d love to hear from you.

At the heart of it all, what we do is simple… “we are nice to people, and we make nice coffee”

As a Shop Manager at Rosslyn, you’ll play a defining role in the daily operations, reporting directly to the Operations Manager, and being accountable for the successful running of the shop. This is a hands-on leadership position where you’ll ensure smooth service, uphold quality, and foster an environment where both the team and guests feel welcome and valued.

We understand the importance of work-life balance. That’s why we offer evenings off, a 40-hour workweek, and shifts under 10 hours. Our shops operate Monday to Friday (06:00–18:00) and Saturdays (08:30–17:00).

What you’ll do

• Oversee the smooth daily operations of the shop.
• Achieve key performance indicators (KPIs) across sales, profitability, labor planning, cost of goods (COGs), and employee engagement.
• Report to the Operations Manager on performance, guest experience, trends, and overall output to contribute to strategic planning.
• Act as a role model for Rosslyn’s values and mission.
• Lead and support the team to ensure consistently high service standards.
• Build strong, professional relationships with guests.
• Be a local expert, staying informed about offerings and confidently answering guest and staff queries.
• Communicate effectively and proactively add value through your work.
• Ensure exceptional onboarding and training for new hires, providing growth opportunities for all.
• Maintain sufficient stock of all café resources, including coffee, products, retail items, and consumables.
• Complete reports on standards, performance, and operations.
• Collaborate closely with the Operations Manager and Support team.

Rosslyn is a London Living Wage Employer, and we are proud to have received the Living Wage Champion Award in 2023. We believe that taking care of our team allows them to take better care of our guests.

This is a salaried role starting on £34,000 per annum (Negotiable D.O.E)

• Work-life balance: Evenings off, 40-hour workweek, shifts under 10 hours
• Training & Development: Skillset training with our Head of Coffee at Origin Coffee Roasters within your first four weeks
• Coffee Discounts: 50% off house coffee bags, 30% off guest coffees
• Annual Leave: 28 days per calendar year (for full-time team members)
• Perks: Cycle-to-work scheme, access to local gym classes, unlimited coffee at work

Why Rosslyn?

We are recognized as one of the leading independent coffee shops in Europe and have been featured in major publications:

• Europe’s Best Independent Café Finalist 2024
• Living Wage Champion Award Winner 2023
• Best Independent Coffee Shop in Europe 2022 – Allegra Events (Winner)
• Best Coffee Shop in the City of London – Conde Nast
• “Tap into the global craft coffee industry beyond London and explore the talent from the rest of the world” – The Telegraph