Shop Manager - Nacton Road

jobs24.co.uk; Ipswich; On-site; GBP 18,000 - 20,000; Part time

Job summary

An established charity is looking for a proactive and dynamic individual to lead their retail shop in Ipswich. This role involves overseeing day-to-day operations, achieving financial targets, and providing exceptional customer service. You will work closely with a dedicated team of volunteers, ensuring that the shop meets the evolving demands of charity retail. Join a compassionate organization that has been supporting the community since 1989, making a real difference in the lives of those with life-limiting illnesses. If you're passionate about retail and want to contribute to a meaningful cause, this opportunity is perfect for you.

Qualifications

• Proven experience in retail management and customer service.
• Ability to lead and manage a team effectively.

Responsibilities

• Oversee daily operations and organization of the shop.
• Ensure high standards of customer service and satisfaction.
• Manage a team of volunteers to support shop activities.

Skills

Customer Service

Team Management

Financial Management

Merchandising

Job description

Responsibilities:

1. To take full responsibility for day-to-day organisation of the shop
2. Achieve agreed financial budgets
3. Provide a high standard of customer service and satisfaction at all times to both external and internal customers
4. Set and maintain high standards of merchandising, layout and display
5. Work with and manage a team of volunteers who are integral to our business

About St Elizabeth Hospice:

We have over 30 charity sites across Norfolk & Suffolk, which includes two retail centres in Ipswich along with a community coffee hub, two cafés, and one Zest retail outlet. St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth, and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year, the charity supported over 4,000 patients and their families. The hospice's work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital, or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient's clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline, and bereavement support. In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area.

Salary: £18,607.20 - £19,416 (WTE £23,259 - £24,270 per annum depending on experience)

Hours: 30 hours per week.

St Elizabeth Hospice is seeking a proactive, creative, and dynamic individual who is forward-thinking, ensuring our retail shops continually meet the progressive and ever-changing world of 'charity retail'.