Shop Manager (Abergavenny)

TEMEK ATE; Abergavenny; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity is seeking a passionate Shop Manager for their Abergavenny location. The role involves managing shop operations, motivating staff, and maximizing sales while providing excellent customer service. Join a team dedicated to supporting families in need.

Benefits

Group Personal Pension Scheme

Annual holiday entitlement of 25 days

Life Assurance

Employee assistance program

Unlimited access to a 24/7 online GP

Healthcare Cash Plan

Cycle to work scheme

Discounted gym membership

Retail bonus scheme

Qualifications

• Previous management and retail experience required.
• Ability to work on own initiative.

Responsibilities

• Drive income through day-to-day running of the shop.
• Inspire and motivate a team of staff and volunteers.
• Maximise sales and drive targets and profits.

Skills

Customer Service

Management

Team Leadership

Job description

Vacancy type:Paid Vacancy

Function:Retail

Location:Abergavenny

Contract type:Permanent

Contract hours:Full time

Weekly hours:37.5 hours (5 days)

We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people, to work 37.5 hours (5 days) per week.

Located in Abergavenny, our well-established shop is friendly and is at the heart of the local community

About the role:

The Shop Manager is responsible for driving income through the day to day running of the the shop,as well as inspiring and motivating a team of staff and volunteers. The role involves selection, pricing and presentation of donated stock, ensuring the delivery of first-class customer service and finding creative ways to maximise income for Ty Hafan.

About our Abergavenny shop:

Our Abergavenny shop is located on the picturesque high street, nestled amongst the town's unique independent shops. Our beautiful shop has a boutique fit out, celebrating the original features of the building, and brought to life with the creative and quirky merchandising of donated stock.

We have formalwear and bridalwear room where our customers can shop for their special one-off purchases with the assistance of one the team.

The shop has a welcoming and friendly atmosphere which keeps our customers, whether our local supporters, or those from further afield, returning to us.

The opening hours are Monday to Saturday 9.00am to 5.00pm.

About you:

We are looking for someone who is able to work on their own initiative, have previous management and retail experience, with a drive to provide excellent customer service.

You will be expected manage, recruit and train staff and volunteers within your team and be given the autonomy to manage your shop. You'll be responsible for the performance of the shop, maximising sales and driving targets and profits.

The benefits of working for Ty Hafan include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physi
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
• Retail bonus scheme (subject to Shop Performance)

Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafan’s care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried deputies or a salaried Sales assistant and a team of volunteers.

About Ty Hafan

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that every one plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.?

Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please Note:

• all applications and interviews will be assessed using the person specification included within the job description.
• this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
• we may close the vacancy earlier should sufficient vacancies be received.

Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Closing Date: 1st June 2025

Interview Date: 5th June 2025