Shop Manager (6218)

The Children's Society; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Enhanced maternity/paternity leave

Pension matching (up to 8%)

Free counselling service

Skills development opportunities

2 days paid volunteering time per year

Job summary

The Children’s Society is seeking a passionate Shop Manager for our Surbiton shop. This role sits in our Retail Domain and leads a team to deliver excellent customer service, community engagement and income generation.

You will work a 37-hour week, including Sundays and Bank Holidays, to drive shop performance and volunteers. We offer enhanced maternity/paternity leave, pension matching up to 8%, free counselling, skills development, and two days of paid volunteering per year.

Qualifications

• Retail or similar people management experience.
• Commercial awareness to drive and deliver sales.
• Positivity and resilience.
• Demonstrable experience of leading, developing and motivating a team.
• Experience managing an income and expenditure budget.

Responsibilities

• Lead a shop team to deliver excellent customer service and drive shop income.
• Manage shift patterns and volunteer rota to cover a 37-hour week including Sundays and Bank Holidays.
• Support community engagement and income generation initiatives for The Children’s Society in Surbiton.

Skills

People management

Sales driven

Team leadership

Positivity

Budget management

Job description

37 hours a week to include Sundays and Bank Holidays

£27,820.80 per annum

Location: Surbiton

Benefits include but not limited to:

• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK – every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

About the role:

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You’ll play a key part in our Surbiton shop, leading a team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift of 37 hours per week.

We’re looking for apassionate and motivated Shop Managerwith the ability tolead people, grow a volunteer team and drive shop profits,driving improvements that strengthen the shop’s performance and community impact.

Key Skills and Competencies:

The required skills and competencies for this role are:

• Retail or similar people management experience
• Commercial awareness to drive and deliver sales
• Positivity and resilience
• Demonstrable experience of successfully leading, developing and motivating a team
• Experience of managing to an income and expenditure budget

It would also be an advantage if you have any of the following skills and competencies:

• Full driving licence and access to a vehicle
• Experience of managing a team of volunteers
• Experience of the charity retail sector

Closing date:

Midnight on Friday 25th September 2026.

Interviews:

Date to be confirmed.

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

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