Shop Manager

Ygam; United Kingdom; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Enhanced maternity/paternity leave

Pension matched up to 8%

Free counselling service

Skills development opportunities

2 days volunteering time per year

Job summary

The Children’s Society is seeking a passionate Shop Manager to lead our Surbiton team. You will drive excellent customer service, engage with the local community, and generate income to support children and young people across the UK.

You will manage a 37-hour weekly shift, develop volunteers, and work to improve shop performance and community impact in a busy charity retail environment.

Qualifications

• Retail or people management experience
• Commercial awareness to drive sales
• Positivity and resilience
• Demonstrable experience leading, developing and motivating a team
• Experience managing income and expenditure budgets
• Good IT skills

Responsibilities

• Lead a team to deliver excellent customer service, community engagement, and income generation.
• Run shop operations to meet targets and ensure smooth daily duties.
• Drive shop profits and implement improvements to performance and community impact.

Skills

People management

Commercial awareness

Positivity & resilience

Team leadership

Budget management

IT skills

Job description

Retail Advert

Permanent

37 hours a week to include Sundays and Bank Holidays

£27,820.80 per annum

Location: Surbiton

Benefits include but not limited to:

• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

About the role:

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Surbiton shop, leading a team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift of 37 hours per week.

We're looking for a passionate and motivated Shop Manager with the ability to lead people, grow a volunteer team and drive shop profits, driving improvements that strengthen the shop's performance and community impact.

Key Skills and Competencies:

The required skills and competencies for this role are:

• Retail or similar people management experience
• Commercial awareness to drive and deliver sales
• Positivity and resilience
• Demonstrable experience of successfully leading, developing and motivating a team
• Experience of managing to an income and expenditure budget
• Good IT skills

It would also be an advantage if you have any of the following skills and competencies:

• Full driving licence and access to a vehicle
• Experience of managing a team of volunteers
• Experience of the charity retail sector

Closing date: Midnight on Friday 25th September 2026.

Interviews: Date to be confirmed.

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.