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Shop Manager

Tops Pizza

Walton-on-Thames

On-site

GBP 35,000 - 43,000

Full time

13 days ago

Job summary

A leading takeaway brand is seeking a Shop Manager for their Walton branch. This full-time role encompasses operational management, staff supervision, and exceptional customer service. The successful candidate will lead the team to enhance performance and ensure a high standard of service, meeting customer expectations.

Qualifications

  • Strong leadership and customer service skills required.
  • Experience in operational roles is advantageous.

Responsibilities

  • Oversee daily operations and staff management.
  • Ensure compliance with food safety standards.
  • Monitor financial performance and sales targets.

Skills

Leadership
Customer Service
Operational Oversight
Inventory Management

Job description

The Shop Manager will be responsible for the day-to-day operation and overall management of the Tops Pizza takeaway branch located in Walton. This role requires strong leadership, operational oversight, and excellent customer service skills to ensure smooth running of the store, staff performance, product quality, and customer satisfaction.. Key Responsibilities:. Operational Management:. Oversee the daily operations of the takeaway shop, ensuring timely and accurate food preparation and delivery.. . Manage stock levels, order supplies, and ensure proper inventory control to avoid shortages or wastage.. . Ensure cleanliness, hygiene, and safety standards are consistently maintained in accordance with food safety regulations.. . Handle any on-site issues with equipment, supplies, or service, escalating as required.. . . Staff Management:. Recruit, train, supervise, and schedule staff including kitchen crew, delivery drivers, and front-of-house employees.. . Provide leadership, motivation, and support to the team to maintain high morale and productivity.. . Monitor staff performance and implement disciplinary measures or performance improvement plans where necessary.. . Maintain compliance with employment laws, including health and safety, working hours, and pay requirements.. . . Customer Service:. Ensure exceptional customer service is delivered consistently across all interactions – in-store, phone, and online.. . Address customer complaints and feedback professionally and promptly to resolve any issues and maintain customer loyalty.. . Monitor delivery times and service efficiency to meet or exceed customer expectations.. . . Financial Management:. Oversee cash handling procedures and ensure accurate daily reconciliation of sales and expenditures.. . Assist in budgeting, cost control, and achieving sales targets.. . Implement promotional strategies to boost sales and improve customer reach.. . . Compliance and Reporting:. Ensure compliance with all food hygiene, safety, and licensing regulations.. . Maintain required documentation including health & safety logs, food temperature records, and delivery logs.. . Provide regular reports on staff performance, sales trends, and operational challenges to senior management.

Experience: Not required
Employment: Full-time
Salary: £35,000 – £43,000 yearly


About Tops Pizza:

The Shop Manager will be responsible for the day-to-day operation and overall management of the Tops Pizza takeaway branch located in Walton. This role requires strong leadership, operational oversight, and excellent customer service skills

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