Shop Manager

Driver Hire Borders; Trowbridge; On-site; GBP 26,000; Full time

Job summary

Join a dynamic team at Dorothy House as a SHOP MANAGER in Trowbridge, where you'll lead a passionate team to provide exceptional customer service while supporting a vital cause. No previous retail or charity experience is required, just a positive attitude and a desire to make a difference. With competitive pay, benefits, and a focus on professional development, this is an exciting opportunity to enhance your career.

Benefits

Discretionary Bonus scheme

23 days plus bank holidays

Excellent training and development programme

Pension with Life Assurance

Colleague discount across 27 retail stores

45p per mile for work travel

Mindful Employer Plus Charter

Qualifications

• Strong team worker with the ability to motivate and lead a team.
• Excellent prioritisation and organisational skills.
• Customer focused with an energetic attitude.

Responsibilities

• Ensure stock is sorted and prepared for sale.
• Train and lead staff and volunteers.
• Manage stock collections and deliveries.

Skills

Teamwork

Motivational skills

Customer focus

Organisational skills

Education

Good standard of Maths and English

Job description

Get 'that-run-things-your way' feeling.

Are you a 'rebel without a cause'? You're that rare type who loves to work and play hard, but also wants that warm feeling of giving back.

Join the Dorothy House Retail Revolution and we'll provide you with a meaningful vocation and ongoing training and education, from day one. We're looking for empowered individuals like you, who will share our values, can motivate our customers, donors and volunteer teams, offer unique shopping experiences, great customer service and beautiful product choices. - No retail or charity experience needed, just a willingness to learn and lead!

If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the 'power into purchase' and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!

SHOP MANAGER - TROWBRIDGE (Silver Street) | £25,055 per annum

If you are seeking an exciting and rewarding new challenge, possessing the ability and determination to lead and inspire a team then we want to hear from you. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience!

The role will include:

• To ensure there is sufficient stock, efficiently sorted and prepared for sale.
• To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
• To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.
• Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
• To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
• To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
• To ensure the maintenance, safety and security of all parts of the shop's premises.
• To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
• To provide management cover for other shops as required.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a full-time position. You will be contracted to work 37.5 hours per week working 5 days out of 7.
However, we do welcome applications from those that might be looking alternative working hours.

Due to the nature of this role, you will be required to work regular weekends.

ABOUT YOU

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements:

• Good standard of Maths and English
• Strong team worker with the ability to motivate and lead a team
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

• Experience working in Retail or Charity Shop
• Experience within a management role
• Full UK driving licence with access to a vehicle

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• An excellent training and development programme from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 27 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.