Shop Manager

TN United Kingdom; Sunbury-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shop Manager to lead a vibrant team in delivering exceptional customer experiences. In this role, you will motivate your team to maintain high standards across various service channels, ensuring every customer enjoys a brilliant shopping experience. Your leadership will drive performance through effective training and development, while you also engage directly in food preparation and service. Join a company that values inclusivity and teamwork, where your contributions will be recognized and rewarded, making every day at work enjoyable and fulfilling.

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit-sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app and helpline

Qualifications

• Proven track record in customer service and team leadership.
• Experience in food-on-the-go or retail environments.

Responsibilities

• Lead the team to deliver exceptional service and maintain shop standards.
• Drive performance through recruitment, training, and engagement.
• Ensure cleanliness and stock levels in the shop.

Skills

Customer Service

Team Leadership

Food Preparation

Training and Development

Education

Experience as Supervisor or Line Manager

Job description

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About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

1. Lead the team to deliver amazing results and maintain the excellent standards of the shop.
2. Drive high performance through recruitment, training and development, and colleague engagement.
3. Keep a close eye on things like wage controls, waste controls and customer service standards.
4. Roll your sleeves up and get involved in food preparation and serving customers.
5. Ensure the shop is clean, well-stocked and welcoming.

What we can offer you

1. Competitive pay plus commission.
2. Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products.
3. Free hot drinks for you to enjoy while on shift.
4. Paid breaks allowing you to recharge your batteries.
5. We share 10% of all our profits with our colleagues.
6. Health and Wellbeing App providing Remote GP and Physiotherapy services.
7. Holiday entitlement that grows as your career grows with us.
8. Colleague share plans to help you invest and save for your future.
9. Pension scheme to help you plan for your future. We’ll match your contributions up to 7%.
10. Confidential employee assistance app and helpline to help with your wellbeing.
11. Long service awards celebrating key milestones in your career.
12. Savings and discounts for your everyday shopping, leisure and wellbeing.

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.