Shop Manager

British Red Cross; Stourport-on-Severn; On-site; GBP 24,000; Full time

Job summary

The British Red Cross seeks a motivated Shop Manager for their charity shop in Stourport. This role involves leading a dynamic team, delivering exceptional customer service, and achieving financial targets while supporting the organization’s mission. The position offers a competitive salary, generous leave, and career development opportunities in a diverse and inclusive workplace.

Benefits

36 days annual leave

Pension scheme with up to 6% contribution

Flexible working arrangements

Access to Blue Light Discount Card

Wellbeing support services

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Experienced in retail management with supervisory level experience.
• Able to deliver excellent customer service with cash handling skills.
• Strong management skills with a focus on team development.

Responsibilities

• Leading a team to provide excellent shopping experiences.
• Designing shop layout and achieving financial targets.
• Inducting, training, and managing staff and volunteers.

Skills

Retail experience

Customer service

Management skills

Organisational skills

IT skills

Job description

Shop Manager

Location: Stourport

Salary: £23,850 per annum

Hours: 35 per week

Contract: Permanent

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiasticShopManagerto lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Theclosingdatefor your application is 23.59 on Thursday 26th June 2025.Early application is encouraged as we reserve the right to close the advert early.

In return for your commitment and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders