Shop Manager

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Shop Manager, where you will lead a dynamic team to provide exceptional service across various channels. In this role, you will be responsible for ensuring a welcoming shopping experience, driving performance through effective training and development, and maintaining high operational standards. With a strong commitment to inclusivity and diversity, this innovative firm offers a supportive environment where your contributions will be valued. Enjoy competitive pay, generous perks, and opportunities for professional growth in a vibrant workplace.

Benefits

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

10% profit share

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Proven track record in customer service and team management.
• Experience in food-on-the-go or retail environments.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Monitor wage controls, waste controls, and customer service standards.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Education

Experience in Retail

Supervisor or Line Manager Experience

Job description

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in-store or online. During a typical day, you can expect to:

1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge your batteries
• Share 10% of all our profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, extensive experience in delivering excellent customer service, and have worked in a food-on-the-go or retail environment, this role could be for you. You should support an inclusive culture, valuing diversity and fostering a supportive environment. If you've used your skills to develop teams and promote inclusivity, you'll fit right in. Apply now and take the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone's welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. Learn more about us here: [link].