Shop Manager

JR United Kingdom; Romsey; On-site; GBP 24,000; Full time

Job summary

A charitable organization is seeking a Shop Manager in Freshwater, Isle of Wight, to lead their team in providing a great customer experience. The role involves managing staff, achieving financial targets, and promoting the charity's cause in the community. The ideal candidate will possess supervisory retail experience and strong organizational skills. Competitive benefits and flexible working options are offered.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working options

Career development opportunities

Employee discounts

Wellbeing support

Team collaboration

Interest-free season ticket loan

Qualifications

• Retail experience at supervisory level.
• Ability to deliver outstanding customer service.
• Proven management skills to develop and inspire your team.
• Ability to work with targets and use initiative.
• Proven IT skills experience.

Responsibilities

• Lead a team providing a brilliant shopping experience.
• Work on the shop floor and coordinate behind-the-scenes activities.
• Design perfect layout and environment connecting customers to our cause.
• Be responsible for achieving financial targets.
• Induct, train, and manage new staff and volunteers.

Skills

Retail experience at supervisory level

Outstanding customer service

Proven management skills

Entrepreneurial mindset

Proven IT skills

Job description

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Shop Manager
Location: Freshwater, Isle of Wight
Hours: 35 per week
Contract: Permanent
Salary: £23,850 per annum
Are you ready to lead the team representing the British Red Cross in your community?
We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.
"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful. " - Nada, Shop Manager
A day in the life of a Shop Manager will involve:

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, you'll need:

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

The closing date for your application is 23.59 on Monday 11th August 2025. Please note we reserve the right to close the advert early, given high volume of applications.
In return for your commitment and expertise, you'll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders

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