Shop Manager

TN United Kingdom; Poole; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking charity as a Shop Manager and lead a passionate team in a rewarding environment. This role offers the opportunity to inspire volunteers, drive customer engagement, and ensure operational excellence in a vibrant retail setting. You'll play a pivotal role in raising awareness and income for those with complex disabilities, making a real difference in the community. With excellent training and development opportunities, this position is ideal for someone who is self-motivated and committed to the charity's mission. Embrace the chance to grow your career while contributing to a meaningful cause.

Benefits

Group Personal Pension Scheme

Generous Annual Leave

Training and Development Opportunities

Qualifications

• Self-motivated and creative with a strong commitment to charity retail.
• Experience in leading teams to deliver excellent customer service.

Responsibilities

• Lead and inspire a team of volunteers to achieve shop standards.
• Drive community engagement and stock generation for the charity.

Skills

Team Leadership

Customer Service

Communication

Retail Experience

Creativity

Job description

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Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 37.5 hours per week at our shop in Poole on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive standards, operational and customer service excellence - all to maximize vital income for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training, and inspiring a great team of volunteers
• Delivering superb shop standards, offer, and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference in the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, a great communicator, and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense is proud to be a leading charity in this field.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse, and successful charity where people can develop their skills, knowledge, and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme, and a generous annual leave entitlement.