Shop Manager

Sense; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading charity as a Shop Manager in Poole, leading a team to deliver exceptional service and drive income through innovative shop management. This rewarding role offers training and a supportive environment while playing a key part in supporting individuals with disabilities.

Benefits

Excellent training

Group Personal Pension scheme

Generous annual leave

Qualifications

• Experience in retail or team leadership roles.
• Committed to charity retail and excellent customer service.
• Ability to train and inspire a team.

Responsibilities

• Building, training, and inspiring a team of volunteers.
• Maintaining shop standards and customer engagement.
• Driving stock generation and community involvement.

Skills

Self-motivated

Creative

Excellent communicator

Attention to detail

Job description

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Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 37.5 hours per week at our shop in Poole on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive standards, operational and customer service excellence - all to maximize vital income for the charity.

Some key responsibilities include:

• Building, training, and inspiring a team of volunteers
• Maintaining shop standards, offer, and customer engagement
• Driving stock generation and community involvement

Our shops play a pivotal role in raising brand awareness and income, with over four million customers annually.

Key skills and experience:

• Self-motivated, creative, excellent communicator, and committed to charity retail
• Experience in inspiring teams to deliver excellent customer service
• Attention to detail to ensure a safe, clean, and inviting environment
• Experience in retail or team leadership roles

This role requires working on Bank Holidays and weekends as needed.

About Sense

Sense is dedicated to supporting people with complex disabilities and deafblindness. We believe everyone should have the opportunity to communicate and experience the world. We are proud to be a leading charity in this field.

Working at Sense offers rewarding experiences, skill development, and a supportive, flexible environment. We provide excellent training, a Group Personal Pension scheme, and generous annual leave.