Shop Manager

Vencil; Oxford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Join a leading company as a Shop Manager where you'll lead and inspire your team to provide exceptional service across various delivery channels. In this role, you'll ensure operational excellence and customer satisfaction while enjoying competitive pay and attractive perks. If you are experienced in retail and passionate about inclusivity, we’d love to hear from you!

Benefits

Competitive pay plus commission

Colleague discount up to 50% off

Free hot drinks while on shift

Paid breaks

10% profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for various services

Qualifications

• Track record as a Supervisor or Line Manager.
• Extensive experience in delivering excellent customer service in a retail environment.
• Support for an inclusive culture recognizing diversity.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Drive high performance through recruitment, training, and development.
• Monitor wage controls and customer service standards.

Skills

Customer Service

Team Leadership

Inclusivity

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us — whether they order in store or online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver excellent results and maintain high standards of the shop
• Drive high performance through recruitment, training, development, and colleague engagement
• Monitor wage controls, waste management, and customer service standards
• Get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, extensive experience in delivering excellent customer service, and have worked in a food-on-the-go or retail environment, this could be the role for you.

You should support an inclusive culture — recognizing and valuing diversity.

If you've developed teams and supported inclusive practices before, you'll fit right in. Apply now and take the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. We want all colleagues to feel valued and be themselves at work. Learn more about us here: Greggs Careers | About Greggs.