Shop Manager

TN United Kingdom; Orpington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Shop Manager, where you'll lead a team to provide fast and friendly service across multiple channels. With responsibilities ranging from team leadership to ensuring high customer satisfaction, this role offers competitive pay, benefits, and a supportive work culture.

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

10% of all profits shared with colleagues

Health and Wellbeing App

Increased holiday entitlement with career progression

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app and helpline

Long service awards

Savings and discounts for shopping and leisure

Qualifications

• Experience as a Supervisor or Line Manager in a food-on-the-go or retail environment.
• Track record of delivering excellent customer service.
• Ability to promote inclusivity and develop a team.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Monitor wage controls, waste controls, and customer service standards.
• Get involved in food preparation and serving customers.

Skills

Customer Service

Team Leadership

Inclusivity

Job description

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About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for ensuring customers have a brilliant experience when shopping with us, whether they order in store or online. During a typical day, you can expect to:

1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, with extensive experience in delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you.

You should also support an inclusive culture—valuing diversity and difference. If you have previously developed a team and promoted inclusivity, you'll fit right in. Apply now and take the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. Learn more about us here: [link].