Shop Manager

St Oswald's Hospice; Newcastle upon Tyne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A charitable organization in Newcastle is seeking a dedicated Shop Manager for their Whickham location. This full-time role involves managing the charity shop, creating a welcoming atmosphere for customers, and supporting fundraising initiatives for hospice services. Previous customer service or retail experience is preferred. Enjoy a generous holiday allowance and join a passionate team. Apply by 28th September 2025.

Benefits

Generous holiday allowance

No work during key holidays

Qualifications

• Experience in a public-facing role such as customer service or retail is preferable.
• Strong desire to support a charitable cause and engage with the community.

Responsibilities

• Manage the charity shop and staff effectively.
• Create an outstanding shopping experience for customers.
• Support fundraising efforts for the local hospice.

Skills

Customer service experience

Team management

Passion for sustainable shopping

Job description

Overview

Organisation: St Oswald's Hospice

Location: Newcastle

Salary: £24,625 - £26,874 per annum full time

Job Type: Full time - 37.5 hours per week (Hours to be worked between Monday to Sunday)

Closing Date: 2025-09-28 23:59:59

Reference: Shop Manager - Whickham - 37.5 hours per week

About the role

Full time (37.5 hours per week).

Salary: £24,625 - £26,874 per annum full time.

A very generous holiday allowance and unlike many other retailers, you wont have to work over the Christmas/New Year period, Easter or Bank Holidays.

Hours to be worked between Monday to Sunday.

Are you a warm, friendly, and dedicated individual looking to make a difference in your community? St Oswalds Hospice are seeking a passionate Shop Manager to join our team at Whickham and help support our hospice services across the North East. This is a fantastic opportunity to become part of a great organisation and make a real impact on peoples lives!

We operate 25 charity shops across the North East area from Sunderland to Morpeth, with all proceeds supporting our essential services. Our shops are at the heart of their communities, offering a welcoming environment for shoppers and donors alike. You will create an outstanding shopping experience for our generous local supporters.

We can offer you creative freedom to develop your shop and grow and manage your team. Youll get to work with a passionate and dedicated group of fun and friendly staff and volunteers!

Who We Are Looking For

Are you passionate about sustainable shopping, selling good quality second-hand goods and managing your own team in a busy store?

Would you be motivated by putting your skills and experience to good use by helping to raise funds for your local charitable hospice, knowing the benefits of your hard work would be supporting North East families?

Previous experience of charity retail is not essential, but it would be preferable if youd worked in some form of public facing role such as customer service, retail or front of house position in the past.

Are you looking for a new and exciting opportunity to take your career to the next level?

Next steps

If this all sounds like you, then apply today. We would absolutely LOVE to hear from you.

If after reading the job description you have any queries please contact Retail Area Manager Sarah Crawford on

Closing Date: Sunday 28th September 2025

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found.

Interview date: Thursday 9th October 2025. Interviews to be held at our unit in Ouseburn, Byker.