Shop Manager

Greggs; Newbottle; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

We share 10% of all our profits with 


Health and Wellbeing App

Holiday entitlement grows

Colleague share plans

Pension scheme

Employee assistance app and helpline

Long service awards

Savings and discounts

Job summary

Greggs, Union Street Sunderland, is seeking a Shop Manager to lead and motivate the team to deliver fast and friendly service in-store and online channels. You will oversee daily operations across in-shop, delivery, Click+Collect and drive thru, ensuring a brilliant customer experience.

You will recruit, train, develop and engage colleagues, manage wage and waste controls and uphold high standards of cleanliness and stock availability.

Qualifications

• Experience as a supervisor or line manager.
• Proven ability to deliver excellent customer service.
• Experience in a food-on-the-go retail environment.

Responsibilities

• Lead the team to deliver amazing results and maintain excellent shop standards.
• Drive performance through recruitment, training and colleague engagement.
• Monitor wage and waste controls while maintaining customer service standards.
• Roll up your sleeves in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming.

Skills

Customer service

Team leadership

Retail experience

Job description

The following content displays a map of the jobs location - Union Street Sunderland

Shift pattern and availability can be discussed at interview

£37,914 per annum plus Additional Commission subject to eligibility.

Contract Hours:

42

Location:

Union Street Sunderland

Closing Date:

07/12/2026

Job Category:

Retail

Region / Site:

Retail North

Business Unit:

Retail

About the role

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.

We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.Y ou'llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
• Drive high performance through recruitment, trainingand development,and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparationandserving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs .