Shop Manager

British Red Cross; New Village; On-site; GBP 24,000; Full time

Job summary

A well-known charity organization in Freshwater is seeking a Shop Manager to lead their team and provide excellent customer service. The role offers the opportunity to manage shop activities, train volunteers, and embody the charity's values. Candidates should have supervisory retail experience and strong interpersonal skills. This role includes a competitive salary, annual leave, and various employee benefits.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working options

Access to discounts

Mental health and wellbeing assistance

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Proven record of delivering outstanding customer service.
• Ability to develop and inspire teams effectively.
• Experience in organizational and cash handling duties.

Responsibilities

• Lead a team providing excellent shopping experiences.
• Manage shop layout and environment to connect customers to causes.
• Achieve financial targets while training and managing staff.

Skills

Retail experience at supervisory level

Proven management skills

PC and IT skills

Customer service excellence

Target-oriented with entrepreneurial skills

Job description

Shop Manager

Location: Freshwater, Isle of Wight

Hours: 35 per week

Contract: Permanent

Salary: £23,850 per annum

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiasticShopManagerto lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” - Nada, Shop Manager

A day in the life of a Shop Manager will involve:

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, you’ll need:

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Theclosingdatefor your application is 23.59 on Monday 11th August 2025. Please note we reserve the right to close the advert early, given high volume of applications.

In return for your commitment and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders