Shop Manager

Sense; Nailsea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charity organization in Nailsea is seeking a Shop Manager to oversee daily operations, lead a team, and enhance customer engagement in a retail environment. The ideal candidate will be self-motivated and committed to charity retail. This role offers a flexible schedule and the opportunity to make a difference in the community.

Benefits

Opportunity for training and development

Group Personal Pension scheme

Generous annual leave entitlement

Qualifications

• Experience of inspiring a team to provide excellent customer service.
• Experience in a retail environment or team leader position.
• Willingness to work Bank Holidays and weekends.

Responsibilities

• Building, training and inspiring a great team of volunteers.
• Delivering superb shop standards and customer engagement.
• Driving stock generation and community engagement.

Skills

Self-motivated

Great communicator

Detail-oriented

Team leadership

Job description

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 33.75 hours (4.5 days) per week at our shop in Nailsea on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.